AddressAbout the role
Great Britain's electricity system is undergoing an ambitious, exciting and vital transformation. Together with industry, we are creating a cleaner, greener system, one that protects the planet and serves generations to come.
The role holder will report into the Payroll Services Manager and sits within the wider Service Excellence and Employee Experience team. This is a newly designed team within the wider People Function. You will be working in conjunction with the People Team and stakeholders in an agile fashion and establishing trusted relationships and effective cross team collaboration to achieve key objectives. You’ll need to be able to visualise, plan and communicate with credibility, to ensure high engagement and alignment with stakeholders.
The HR Operations and Payroll Specialist role is responsible for ensuring that the People function and wider Future Operating Systems (FSO) business benefits from smooth and efficient HR operations through HR services, payroll management, policy management, and supporting on reporting and analytics. You will be required to ensure the effective delivery of services, managing external vendors / administrators, as necessary.
This role is based from Warwick, and we continue to offer hybrid working from office and home. We are open to full time and part time applicants, as well as flexible working arrangements.
About us
The ESO has a key role to play in tackling climate change by transitioning GB’s electricity system to net zero. We already operate the fastest decarbonising electricity system in the world, with an ambition for zero carbon operation by 2025. And by 2035, we want to run 100% clean, green energy, all the time.
Becoming the Energy Future System Operator
As you may have seen the Government and Ofgem have asked the ESO to take on new roles and responsibilities
Becoming the Energy Future System Operator is a critical step to help deliver a reliable and clean energy transition for all. The ESO, including all of its existing roles, will be at the heart of the new Future System Operator, taking on additional roles with a whole energy system mindset to drive progress towards net zero while maintaining energy security and minimising costs for consumers.
The new organisation will be set up as a public corporation with operational independence from government – bringing parties together to support optimised decision making and action. As now, it will be licenced and regulated by Ofgem through price control agreements. It is anticipated that the new organisation will be up and running by or in 2024.
The time to act on climate change is now. As part of our team, you won’t just be touching the lives of almost everyone in Great Britain – you’ll be shaping the way we use and consume energy for generations to come.
Key accountabilities
- Reporting to the Payroll Service Manager you will be responsible for managing Payroll & HR transactions that are managed under a service agreement, ensuring that the quality outputs of the transaction is accurate and the service to our colleagues is outstanding and surpasses the KPI’s.
- Leading on Payroll and HR Governance activities in line with Best Practice and Risks & Assurance frameworks, minimising risks, and errors, including reporting activities.
- Monitoring the TSA (Transition Service Agreements) delivery and make recommendations to improve service and quality outputs.
- Having a pivotal part in the transition from TSA provisions of payroll to a future MSP (Managed Service Provider) – including supporting the identification and selection of MSP, onboarding, MSP implementation, and ongoing vendor / partner management.
- Building strong and trusted relationships across the business and with service providers ensuring high quality outputs and value for money for the business.
- Effective ticket management of Payroll and HR Queries and transactions and validating that these have been completed accurately and on time, analysing data to develop hypothesis and define approaches to deliver insight and improvements.
- Strong and influential stakeholder management with key partners across the business
- Working alongside the Head of Service Excellence & Finance in tracking the People functional spend
- This is a key role within the Service Excellence & Employee Experience teams, in building the data, analytics and insights capability for the FSO, ensuring HR is aligned on the metrics to drive improvements in performance.
- Responsible for HR and Payroll policies & Processes being up to date, consistent formatting, and content, change approvals process, version control and publication etc.
About you
What we do isn’t just important – it’s essential. That’s why we look to recruit experts in their field. In this case, we’re looking for someone who:
- Degree level / relevant professional qualification or equivalent experience.
- Proven strong experience of working in Payroll and HR operations services.
- Strong stakeholder management, influencing and consulting skills, demonstrating high levels of self-awareness and emotional intelligence.
- Experience managing third-party vendors – to cost, quality and specified service levels.
- Innovative, curious and a willingness to challenge the status quo while maintaining a collaborative approach.
- Demonstrable experience within HR and Payroll Systems, reporting capabilities, process mapping and working in Excel
- Previous Project Management knowledge along with strong presenting skills.
What you'll get
A competitive salary between £45,000 - £50,000pa – dependent on capability.
As well as your base salary, you will receive a bonus a bonus based on company performance, 26 days annual leave as standard and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.
More information
This role closes on 29/01/2024 at 23:59, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.
We work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office.
We're committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.
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