HR Operations Senior Associate

The HR Employee Experience Coordinator is primarily tasked with managing workforce administration throughout the entire employee lifecycle. This includes initiating employee profiles, managing regular updates and modifications, and handling the termination process. Responsibilities are carried out in strict adherence to the agreed service catalog and SLAs, under the direct supervision of the team leader.

In addition to core administrative duties, this role requires proficient use of necessary HR systems and tools to meet process demands at the Cairo CCC site. The role also involves producing regular data validation reports to ensure compliance with our data accuracy standards.

Employees in this position must have a strong orientation towards process adherence and experience in maintaining SLA and customer satisfaction (CSAT) standards. The ability to consistently deliver service that meets agreed-upon SLAs and CSAT levels are essential. As well as high level of stakeholder management skills.

• Profile and GPID Management: Create employee profiles for L03 and below using EC, and manage GPID integration for L04 and above through ICIMS-EC, resolving system issues with relevant teams.
• Service Coordination: Input new hire details in H2O for essential services, verify and upload employment documents to EC, and validate salaries from ICIMS.
• Case Follow-Up: Ensure IT support tickets for new hires are active within five days, update hiring dates based on TA confirmations, and manage incident escalations through the H2O dashboard.
• Profile Deactivation: Deactivate employee profiles by accurately entering the termination date and reason on EC.
• Date and Reason Accuracy: Ensure the termination date and reason on EC reflect the details specified in the termination document, based on the employee's last working day.
• Monthly Validation: Conduct monthly validations of all termination cases on EC against myServices requests and related documents to ensure correct reflection and prevent erroneous payments.
• Data Verification: Ensure accurate reflection of job codes, titles, levels, locations, and manager details on documents before processing transactions on EC.
• Data Confirmation: Address discrepancies in levels and titles by coordinating with TA and HRBP to confirm actual data and take appropriate actions.
• Monthly Validation: Conduct monthly checks of all changes in EC (including levels and locations) prior to monthly closing, ensuring data quality across linked systems.
• Salary Updates: Implement new salaries for promotions, transfers, level adjustments, and band promotions, ensuring the effective date aligns with the LOU and changes are updated before the payroll cycle.
• Payment Accuracy: Select the correct payment components for salary changes to ensure proper processing.
• Monthly Validation: Conduct monthly validations of all recurring salary changes in EC as per LOUs, ensuring accuracy before the payroll cycle to prevent incorrect payments.
• Timely Updates: Ensure one-time payments are reflected within the same month, and initiate retroactive payments with an effective date for the following month.
• Date and Document Verification: Confirm that the effective date of salary changes is within the same month and verify that documents from the TR Team match the entries in EC.
• Payment Component Accuracy: Carefully select the correct payment components for each change to ensure accuracy.
• Data Verification: Confirm the accuracy of all bank details (including IBAN, bank name, and branch name/code) on EC.
• Clearance Letter Management: Issue clearance letters for existing employees who have previous banks listed on EC.
• Validation and Submission: Cross-verify all bank change requests on EC against myServices requests and supporting documents to ensure correct reflection before submitting the changes to the payroll team.
• LOA Management: Accurately set the start and end dates for leaves of absence on EC, identifying whether the leave is paid (like maternity leave) or unpaid (such as child care or personal leave).
• Return to Work Coordination: Ensure the actual return-to-work date is set for the first working day following the leave period.
• Monthly Validation: Conduct monthly validations of all LOA cases in EC against myServices requests and supporting documents to ensure accurate reflection.
• Contract Management: Verify the start and end dates on housing contracts and update these dates in the Geographic Information / personal information to ensure accurate tracking and prevent incorrect payments.
• Policy Compliance: Ensure the housing allowance amount complies with the housing policy and accurately calculate the gross-up amount for tax purposes.
• Payment Accuracy: Select the appropriate payment component (Housing Allowance / Taxable).
• Contract Renewal Coordination: Monthly, a list of expired contracts is shared with the local HR team, urging employees to provide new housing contracts before the monthly payroll cycle. If new contracts are not provided, update the status to housing taxable.
• Country Specific Fields: Conduct monthly validation for Egypt & Middle East on headcount and job codes, report missing cases for updates, and ensure new job codes are added as needed.
• Cost Center Management: Assist in the creation and mapping of new cost centers from finance, ensuring accurate code entries and validation.
• Location Mapping: Identify unmapped market units, create necessary codes, and ensure accurate mapping is validated and confirmed.
• Quarterly Level Fixes: Handle level fix cases, validate current data, and prepare templates for new position creations.
• Base Pay Template Creation: Compile templates with correct pay component codes, values, and frequency.
• Mass Data Upload template: Fill and validate mass upload templates with necessary employee details for HBS to upload.
• Legal Entity Changes: Monitor and report any changes in employees' legal entities.
• Cashless Transactions: Forward data of new hires without bank information to the payroll team (Special Project).
• SAP ID Management: Create and update SAP IDs for employees with new or altered bank details.
• ALLSEC (Payroll Vendor) Coordination: Supply ALLSEC with required data for payroll processing and monitor EC interfaces for errors.
• January Increase: Identify eligible cases for the January increase, excluding terminations, and update EC accordingly.
• Annual Focal Point: Collect and validate promotion cases, collaborate with the TR team on updates and gap resolutions.
• Reorganization Leadership: Oversee the creation and association of BU, MU, cost centers, departments, regions, and work locations.
• Annual Audits Participation: Engage in annual audits and risk assessments to refine processes.
• EC Configuration Leadership: Lead the configuration of EC fields and manage country-specific roles.
• Process Documentation (DTPs) creation.
• myServices Case Management: Actively oversee and resolve HR-related tickets through myServices, prioritizing efficient and accurate service delivery. This includes diligently monitoring the status and progress of each case to ensure compliance with service level agreements (SLAs).
• Internal Reporting and Data Validation for Egypt & Middle East: Generate frequent reports and perform meticulous data validation for Egypt & Middle East, adhering to regional timelines. This process ensures the accuracy and reliability of our HR data, supporting informed decision-making and compliance with local policies.

• University degree.
• HR Shared Services process and SLA management 
• Service management and ticket management system experience
• Customer orientation & Stakeholder management skills
• Process management and continuous improvement  with a focus on optimization and productivity