HR Services Team Lead

We’re looking for a People Services Team Leader to join our Shared Service Centre in Bradford, on a 12 month FTC basis. This is hybrid working - 2 days in the office, 3 days remote.

This role is a point of contact for accurate, timely and consistent People advice and works directly with the business, People Team and internal stakeholders to understand and resolve employee related issues.

As part of our Employee Services team, you would be responsible for leading and developing a team of People Advisors as well as the operational and regulatory compliance of your team.

What will you be doing?

• Create a positive culture within your team that delivers positive employee outcomes through strong levels of colleague engagement.
• Complete regular 1:1 performance reviews and connected conversations.
• Offer policy and procedural advice providing colleagues with relevant knowledge.
• Be the first point of contact for any escalations.
• Manage all workload in the team ensuring it is completed to a high standard, achieving deadlines and SLA's.
• Identifying process improvements ensuring an employee focused, seamless approach is adopted.
• Contribute to the shaping and implementation of the team, looking at continuous improvement within the team.
• Ensure the delivery of operational change projects on a day-to-day basis, meeting project deliverables, timescales and objectives.
• Assess and report on team performance against targets set to the Senior HR Operations Manager.
• Ensure effective levels of Quality Assurance are undertaken throughout the month, whilst striving to improve right first-time metrics and quality of outcomes.
• Ad hoc project related tasks.

We tend to look for people with:

• Minimum L5 CIPD Qualification
• Experience in a HR/Employee Services Team environment.
• An understanding of the HR employee lifecycle, people policies and procedures.
• An interest in understanding of employment law, its application and best practice.
• Experience of helping to develop, implement and refresh policies and processes.
• Previous Team Leader / Supervisory experience, in a similar shared service function.
• Previous experience of driving continuous improvement.
• Experience in having difficult conversations and providing feedback in an effective and efficient way.
• Strong communication skills.
• Able to fully utilise standard Microsoft Office products and the application of HR Systems such as Oracle Service Cloud, Workday, and workflow/case management.
• Time management, prioritisation and stakeholder management skills.

What’s in it for you?

• Competitive salary
• 25 days annual leave with the option to purchase 5 more
• Access to wellbeing and mental health benefits such as the Calm app, personal medical, critical illness cover and dental insurance
• Matched pension contribution up to 10%
• Access to our car benefit scheme
• Access to our online learning platform to continue to develop and grow your career with us
• The chance to join an innovative, fast-paced and passionate team

Who we are:

Liberty Shared Services (LSS) acts as a central specialty service supporting both the wider Liberty Global group and external clients with specialisms in areas of Finance, Accounting, People, Legal & Systems. LSS teams support a number of businesses across the Liberty Global footprint including Sunrise, Virgin Media O2, and Nexfibre.

It is an exciting time to join us on our journey as we continue to grow our services; offering a wide range of opportunities to experienced talent who embrace a culture of change & collaboration.

Liberty Global is a world leader in converged broadband, video, and mobile communications services. Our businesses deliver next-generation products through advanced fibre and 5G networks that connect 85 million subscribers across Europe and the United Kingdom. Our businesses operate under some of the best-known consumer brands, including Virgin Media-O2 in the UK, VodafoneZiggo in The Netherlands, Telenet in Belgium, Sunrise UPC in Switzerland, Virgin Media in Ireland and UPC in Eastern Europe.

Our consolidated businesses generate annual revenue of more than $7 billion, while our joint-ventures in the U.K. and the Netherlands generate combined annual revenue of more than $17 billion. Our global investment arm, Liberty Global Ventures, has a portfolio of more than 50 companies across content, technology and infrastructure, including strategic stakes in companies Plume, ITV, Lions Gate, Univision, the Formula E racing series and several regional sports networks

If you’re the kind of person who embraces change, challenges the status quo and has a "sky’s the limit" attitude, then our place is your place. Come and join us!

Liberty Global is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for our people. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. We’re 100% committed to having a workforce that represents every part of our society. So we’re keen to hear from candidates of all background and circumstances.