Hub Change Specialist - Homes

Hours:35 hours per week, Monday to Friday, 9am to 5pm, weekly onsite presence required with the expectation to be flexible depending on business needsClosing Date:Thu, 1 Feb 2024We are recruiting for an incredibly exciting role; a Specialist to drive, facilitate and deliver change across our homes business. You’d be working on both local, smaller changes to improve the day to day experiences for our colleagues and customers as well as the larger changes delivered through the Society’s change hubs.There will be a key focus on improving journeys for both customers and colleagues, removing those pain points and really making a difference. We’ll also need to make sure we adhere to regulatory requirements and deliver consistent journeys throughout the Homes BusinessWho Are We?Not just another building society. Not just another job.We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We don't have shareholders; we're owned by our members.Our colleagues say Skipton's a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.Whatever your background, and whatever your goals, we'll help yo
u take the next step towards a better future.You will be joining the Homes business who delivered the innovative Track Record Mortgage last year and has a mission to help more people into their homes, particularly First Time Buyers. This role works alongside the Customer Contact teams Advice and Operations. The core role is to facilitate and drive change across our homes business and to customer journeys. You will need to embrace change, think flexibly and promote agility across the teams.What’s In It For You?Skipton values work/life balance and we are proud to support hybrid and flexible working, where possible. We have a newly refurbished head office which offers a vibrant and collaborative working space.We have a range of other benefits available to you including;Annual discretionary bonus scheme25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 daysHoliday trading scheme allowing the ability to buy and sell additional annual leave daysMatching employer pension contribution (up to 10% per annum)Colleague mortgage (conditions apply)Salary sacrifice scheme for hybrid & electric carA commitment to training and developmentPrivate medical insurance for all our colleagues3 paid volunteering days per annumDiverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groupsWe care about your health and wellbeing – we provide a range of benefits that support this including cycle to work initiative and discounted gym membershipWhat Will You Be Doing?The successful candidate will prioritise change to deliver improvements across the Homes business, ensuring that they are represented in projects and hubs as well as local change.Th
is role is vital in leading and delivering a defined roadmap of change from both the Homes Roadmap and Change Agenda.You’ll be identifying opportunities to reduce cost and create efficiencies, with a real focus on a paperless and other digital agendas.You will be thinking flexibly, embracing change and promoting agility across Distribution teams.This role will also involve building trusted relationships with all teams across Homes Business, as well as other key areas of the Society including change hubs, IT, BC&I and Financial Crime.What Do We Need From You?To be able to collaborate with others in order to drive change and deliver the best outcomeCurious to understand our processes and how our customer journeys could be better for our membersConfident to challenge processes and peopleExcellent stakeholder managementGood influencerAn understanding of the Society’s products, processes and procedures as well as the goals and roadmap linked to absolute Customer Focus