Ict & Av Support Analyst

The Royal College of Art is the UK’s only entirely postgraduate institution of art and design, dedicated to teaching, research and knowledge exchange with industry. The RCA has been ranked the number one university-level institution for art and design, internationally, for the eighth consecutive year according to the QS World University Rankings by Subject, 2022. Applications are invited for an ICT & AV Support Analyst to join IT, Library and Technical Services (ILTS).  The post holder will support all users of IT and AV systems products and services ensuring that expertise, help and assistance is readily available by assisting with the proactive maintenance of hardware and software.  They will provide a broad range of IT support to end users within the College, both remotely and at the desk-side, and will deliver a high quality service to ensure customer satisfaction and service level standards are met successfully. You will be educated to degree level or have a qualification in computing at professional level or equivalent experience, along with at least one relevant professional qualification from ITIL (IT Infrastructure Library) or Prince2 Project Management. Experience of first line IT support for Mac OSx, Mobile and Windows desktop environments, internet and productivity suites (MS Office and Google Apps) Experience of a broad range of networking services and systems, including but not limited to WiFi, VoIP telephony, MS Active Directory and Windows domain account management Experience of supporting and troubleshooting audio visual services and systems Proven ability to troubleshoot and to problem solve independently Experience of working within an ITIL and/or service management environment Proven customer service orientation Excellent communication and interpersonal skills, both written and verbal, with individuals at all levels Ability to work collaboratively with a team and/or with different departments Proven organisational, time management and planning skills with the ability to prioritise in a busy environment with competing demands Demonstrable commitment to keeping relevant knowledge up to date and to continuing professional development   This is a full time and permanent role. Please see Information pack for more details. This role closes at midnight on 2nd January 2023 Tell us if you need information in a different format. In your message to resourcing@rca.ac.uk include:  the web address (URL) of the content  your email address and name  the format you need - for example, plain text, Word doc., large print Further details: Information Pack  Email details to a friend The Royal College of Art is an equal opportunities employer. The College particularly welcomes applications from all sections of the community and would particularly encourage members of minority groups to apply.