Ict Senior Technician

Apple Recruitment are recruiting for an ICT Senior Technician

Job Purpose:

Reporting to the ICT Manager, the post holder will be responsible for managing ICT Support Services, to include the management of the support and delivery of an extensive range of ICT systems throughout the Trust. In addition, he/she will contribute to the delivery of internal technical projects, within Service Delivery, throughout the entire project lifecycle, ensuring department’s needs are met and that projects are completed within timescale and budget.

The Post holder will be working with all service areas affected by the Service Delivery Project’s within the NIAS Trust ICT department.

The Post holder will manage the ICT technical support staff and will be responsible for providing Technical support and Advice to the ICT desktop support team and Trust staff.

Job Description:

1. To be responsible for managing ICT Support Services in the ICT Department to include Hosting Management, Lifecycle management, Purchasing and Staff Management.

2. To manage ICT support to Line of Business Applications including:

• First line fix

• Storage Management

• Backup management

• Email management

• Antivirus

• Application Deployment

3. To manage the ICT Infrastructure technical team in supporting:

• Networks WAN/LAN

• Networks Wi-Fi

• Networks Telephony

• Internet • Servers

• End use Devices

• Patching

4. To engage with Senior Management and Suppliers on a technical level in the development and implementation of clinical projects which are dependent on ICT infrastructure.

5. Participate in and undertake appropriate tasks for both local and regional ICT programmes of work, reporting on progress as required.

6. Contribute to the formulation of procedures, standards and guidance for both technical staff and users of the ICT Service desk and ICT support services.

7. Research and monitor ICT developments and where appropriate make recommendations for the introduction of new technologies or systems to support and enhance service delivery.

8. Analyse and resolve complex problems related to ICT service desk and ICT support services

9. To maintain the ICT Asset Register, Systems Catalogue and Contracts Database.

10. To effectively manage the distribution and update of core ICT systems and back office applications, including the development of contingency plans.

11. Contribute to Service Level Agreement (SLA) negotiations, and review with suppliers at agreed intervals.

12. To manage the Help Desk Management System, ensuring the ICT technical team investigate and resolve fault calls to achieve a satisfactory and timely resolution and to provide monthly Helpdesk KPI’s to Assistant Director of ICT.

13. To provide end user support and undertake complex fault diagnosis and resolution for the full range of ICT systems within the Trust ensuring assigned faults are managed in accordance with Trust policies and procedures.

14. Represent the Trust in local and regional forums and working groups, relevant to the role, contributing to the meetings and communicate key actions and points for discussion with the ICT Manager and the Assistant Director of ICT.

15. Support the Assistant Director of ICT with the implementation of the Trusts’ ICT Strategy to ensure the effective and efficient delivery of an extensive range of ICT systems within the Trust.

16. To maintain and support third party software within the Trust and manage and liaise with third parties to provide timely delivery of new services and equipment and the prompt resolution of faults.

If you wish to apply or would like more information, please email your CV in Microsoft word format to Caroline Parker by clicking on the link below by 8th July 2024. You must also include a bullet pointed synopsis at the top of your CV demonstrating how exactly you meet the Essential Criteria below:

Essential Criteria:

Applicants must, by the closing date for applications, have:

1.A University Degree or a recognised equivalent educational qualification in an ICT discipline and a minimum of two years experience in the installation and support of the full range of network based computer systems and experience of managing staff.

OR

HND or recognised equivalent educational qualification in an ICT discipline and a minimum of three years’ experience in the installation and support of the full range of network based computer systems and experience of managing staff.

2.Must be able to participate in the ICT on call rota.

3.Hold a current full driving licence which is valid for use in the UK and have access to a car on appointment. This criteria will be waived in the case of applicants whose disability prohibits driving but who have access to a form of

4.Demonstrate experience of managing the Service Delivery for ICT.

5.Demonstrate experience of managing staf

6.In depth knowledge of IT operating systems

7.In depth knowledge of hardware platforms

Further Details:

· Hourly Rate: £18.10

· Duration: 6 Months

· Location: Belfast

If you wish to apply or would like more information, please email your CV in Microsoft word format to Caroline Parker by clicking on the link below by 8th July 2024.

Applicants must ensure their CV is accurate and up to date. The CV should include your full employment history inclusive of dates, all academic achievements and full personal contact details.

Please note only applicants that match this criteria can be considered for the role.

Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.