ID Verification Administrator - NHS England

NHS Verification Administrator

Location: Leeds - Hybrid working, will be expected to work at least one or two days per week on average in the office

Full time 37.5 hours a week

Hours: Day, Evening and Weekends - (candidates needs to be available to work and support a team shift rotation working 37.5hr between the hours of 06.00-23.00. Shift patterns include 6am - 2pm, 8am - 4pm, 9am - 5pm, 10am-6pm, 11am-7pm, 3pm-11pm)
Pay: £12.86 standard rate any unsociable hours will be paid at overtime rates

This is an ongoing temporary position with the possibility of a further extension at the discretion of the business requirements.

NHS login is a service that has been created by the NHS for patients and the public. It provides a re-usable way for patients to access multiple digital health and social care services with a single login, which includes authentication for returning users. NHS login can be used by the public to securely access their health and care information wherever they see the NHS login button. Digital patient-facing services that offer a health or social care related app or website can integrate with NHS login.

As part of the programme delivery, an NHS login app has been developed to allow a user to prove their identity and allow access to consumer services.

The ID Checker Team performs a manual ID verification function to process user submissions for an NHS login account.

The Identity Verification Administrator will process user submissions to the NHS login service by:

• Processing user submissions to the NHS login service
• Complete clarity, security, and validity checks on ID documents
• Perform liveness and likeness tests on the data submitted by the user, comparing this with the ID document provided
• Have a good understanding of data protection and confidentiality legal and regulatory frameworks and best practice, with experience of applying this in a technology and data driven environment
• Accurately compare data from ID documents with user's information from the Personal Demographics Service
• Perform manual searches in the Personal Demographics Service to identify the user's medical record
• Support the programme's audit function
• Effectively use MS Teams to support other team members to complete ID Check in a safe and secure manner
• Support & willingness to expand knowledge of more complicated Identity checks
• Have strong awareness on current ID document fraud trends and awareness of specialist ID document resources
• Maintain quality standards across the ID Verification Team, adhere to processes and procedure
• Support the development and maintenance of internal resources, control systems and risk management systems

Skills, qualifications, and knowledge:

• A high degree of literacy and accuracy
• The ability to communicate clearly and appropriately with both individuals and groups within and outside the organisation
• The ability to maintain and improve quality standards across all areas of responsibility

Key attributes:

• Good working knowledge of Microsoft Office including Outlook, Word, Excel, PowerPoint, SharePoint, and Microsoft Teams
• Knowledge of the importance of information governance, including maintaining the confidentiality of information, storing information in the right place, and making sure information is recorded clearly and accurately

Key tasks and deliverables:

• Good written communication skills, including grammar and spelling
• Experience of maintaining filing systems both electronically and manually
• Ability to extract and understand technical/specialist information from various sources
• Previous experience requiring the handling of sensitive information in a confidential manner
• Experience of maintaining one or more information systems, managing storage and retrieval of information or records

Benefits

• City Centre (location 5 minutes from any station)
• Modern offices with accessible amenities
• Professional and forward-thinking culture
• Very Competitive rates of pay

Diversity in the workplace

At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.

Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme.

Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidates with disabilities and veteran who meet the stipulated criteria for the role, a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability or a veteran, we encourage you to reach out to us via email at providing the role's navigation link and your qualifications. We are committed to engaging with you.

Throughout the application process we will discuss any reasonable adjustments needed. Your comfort and accessibility are of utmost importance to us, and we are eager to ensure a seamless communication journey.

If this sounds like the role for you, apply now!

If this sounds like the role for you, please apply now!