Implementation Consultant

CIS International is a leading global supplier of application software and implementation services to the medical insurance, protection insurance and assistance markets worldwide, with an award-winning core product: Actisure.

The team at CIS International strive to be a non-hierarchical company, providing a friendly can-do culture where challenging work and talent is recognised and rewarded. We employ over 80 employees predominantly based out of our offices in Bristol, as well as in locations around the world.

As Implementation Consultant, you will work as part of the joint home/client team helping clients transform their business processes, better supporting our customers through the delivery of their award-winning software.

What you’ll be doing day to day…

As a Consultant, your client facing responsibilities will include:

• Running workshops, demos and showcases with client users and senior executives

• Capture and analyse clients’ business/functional requirements and processes

• Designing solutions for clients’ future state business operations

• Prototype and configure our software to support the client ‘to-be’ business processes

• Train customers on the software

• Proactive communications including appropriate escalations of risks and issues

• Travelling to client sites nationally and internationally

As part of the home delivery team, your internal responsibilities will include:

• Working with the support team to prepare handover before Client is in Production

• Working with the development and QA teams to support product design, development, and testing

• Gather and document requirements for system enhancements working alongside our development and delivery team

• Working with technical solutions consultants to provide functional context to system interfaces, solution architecture and data migration

• Owning functional workstream(s) across one or multiple areas such as claims, accounting, product or policy.

• Pro-active communications with colleagues

Who we’re looking for?

You will be a proactive client- facing software implementation specialist ideally from the insurance or finance sectors with a broad technical understanding and proven project experience within complex technical landscapes.

You will demonstrate:

• Excellent business analysis and problem-solving skills

• Strong facilitation and interpersonal skills including building consensus and demonstrating thought leadership

• Ability to quickly build relationships and rapport with the project team (internally and externally) and convey confidence to our clients

• Excellent written skills, including documenting business requirements clearly, concisely and to a high quality

• Knowledge/experience of the implementation of APIs and / or system integrations (real-time, file based etc)

• Experience in system integration of software to external 3rd parties

• Configuration of digital applications to client needs

• Strong presentation and oral communication skills ideally with experience in running workshop

• Experience in training users in the use of software application(s)

• Proficiency with Microsoft Office; Word, Excel, PowerPoint, Visio

It would also be great if you had:

• SQL Database querying and reporting

• Understanding of relevant technologies, particularly SQL and XML

• Knowledge of accounting terminology and processes Experience of Cloud based implementations and migrations

• Experience of business process redesign projects and business process modelling

• Health insurance knowledge including knowledge of insurance Industry integration formats

• Data analytics/mapping/migration

• Experience of working in an Agile software development environment

What we can offer in return?

• Competitive salary

• home working

• International travel

• Award winning products

• Talented team of people