Import Coordinator

Would you enjoy the pace and energy of a retail environment which is collaborative, fun and inclusive where people feel part of a winning team? Do you enjoy the benefits of working together in person as a team blended with the flexibility of remote working?

If the answer to the above is ‘yes’ then Wickes is the place for you!

We’re looking for an Import Coordinator to join our Product Supply Team, based in our Support Centre in Watford. This is very much an entry level role, and what we really need from you is excellent interpersonal skills, a desire to learn, and ideally proficient MS Office/ Google apps skills. We can train you in the specifics of the role.

This role will manage all aspects of the import process, tracking and ensuring all customers are informed of the progress of their shipments to ensure all requirements are met.

What you’ll be doing:

Completion of end to end customs, logistics and forwarding activities as required.

Coordinate flow of information between internal stakeholders and external partners.

Liaise between Suppliers, Forwarders and customs agents to gather necessary documents and information.

Follow strict and time sensitive SOP’s/SLA’s to ensure compliance and completion by deadlines.

Ensure all reports including internal and external partner reports are completed within the deadline.

Working with HMRC and other bodies to apply for and monitor certificates, licences and quotas.

Understanding and adhering to all company policies and procedures relevant to the role.

What we’re looking for:

GCSE Level education 

Some knowledge of Excel

Proficient in MS Office

Some experience using Google sheets ideally

Attention to detail

Ability to prioritise

Excellent communication skills

Problem-solving skills

Customer focused with excellent communication skills.

Self-motivated, with a can-do attitude

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We also have an early careers network to support you if you’re in your first few years of your career. 

We’ll also equip you with a benefits package that includes: 

Competitive bonus

Save-as-you-earn scheme

Life Assurance

Contributory pension scheme

Colleague discount 

Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme

Our widely recognised wellbeing strategy is something we’re proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause and fertility support. 

You’ll work from our Support Centre in Watford, where our Product Supply team are based, along with our other support functions.  We recognise the value of bringing our teams together to collaborate, support each other and build on our amazing culture.  We are also encouraging our teams to work flexibly, with a blend of remote / office working. 

About Us: 

Wickes is a multi-channel retailer operating in the home improvement market.  With 50 years in industry, Wickes now generates revenue in excess of £1.6bn across 230 stores delivered by 8,000+ colleagues.  

But it is the Wickes’ culture that is considered its best kept secret; it’s a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.