Import Operations Manager - Freight Forwarding ( Air import Key Accounts )
Job Description
The Import Operations Manager overseas and manages all aspects of the company’s operations related to air imports.
This critical role involves co-ordinating & supervising the import process, ensuring compliance with import regulations & customs requirements, KPI’s, working closely with the Client Manager to optimise supply chain efficiency and dealing with a team of staff where you will be responsible for their training and progression.
Responsibilities
1. Import Co-ordination
. Manage the full import process for Key accounts from start to finish & to include Crosstrade
. Liase with overseas offices, partners & agents and also working closely with internal departments including transport, finance & GCS ( Global Customer Solutions )
. Ensure smooth operations for the department
2. Customs clearance
. Act as the key contact for both the customer & our internal Customs Management team
. Support staff with the customs clearance process
3. Supply Chain Efficiency
. Streamline import processes
. Work with relevant internal teams to enhance efficiency
. Facilitate timely deliveries
4. Invoicing / Billing
. To ensure timely & accurate billing / invoicing
. Check reports and queries from the customer & our own finance department.
5. Compliance
. Ensure that your department adhere to import regulations & customs requirements
. Stay updated on industry changes & industry news
Qualifications
1. Experience
. Previous Manager / Team Leader Experience within an Import Operations department is essential – minimum of 4 years is preferred
2. Skills
. Strong organisational, leadership & communication skills
. Attention to detail
. Knowledge of customs procedures
. Ability to multi task & prioritise when required
. Proficiency in relevant software & tools ( Use of Cargowise & Sequoia is beneficial )
. At times you will need to have the ability to think outside of the norm & work extra hours if & when required at busy periods
Salary & Benefits
. Salary range varies based on experience
. Additional benefits such as performance related bonus
. Company pension scheme after probation period
. 25 days annual leave plus bank holidays