Inbound Banking Services Advisor

On behalf of AMS, Nationwide are seeking for a Inbound Banking Customer Service Advisor for a 12 month Temporary to Permanent contract, Hybrid in Office 2 days per week.

Our customers can sort out their finances from the comfort of their own homes, and you can help them from the comfort of yours. We’re looking for Customer Service Advisors to join our team. We're offering an £12.00 hourly rate, working from home, between 8am - 8pm Monday to Sunday.

Start Date 17th June 2024

(due to training no leave first 6 weeks)

You’ll work 5 days out of 7, having 6 weeks’ notice of your shift pattern, Early 8-4 . Mid 9-5/10-6 / Late 11-7/12-8 late off Weekend. (some weeks will have you six days working in to following week)

What you’ll be doing

Bring your enthusiasm for helping and we’ll give you full training before you take a single call. Strong teamwork is built into the way we do things so, even at home, you’ll have lots of support from friendly colleagues.

Handling a range of inbound calls, you’ll play a central role when it comes to supporting our members. We’re a building society not a bank, so our customers are members of our Society. Their needs are at the heart of everything we do.

If you thrive on a challenge, we are the place for you! You will speak to upwards of 60 members a day.

You could be guiding them through online banking or discussing our range of products and services, adapting your style to suit each customer, and making sure they get the outcome that’s right for them.

About you

If you’ve got a customer service background, if you’re a confident communicator and looking to take on a new challenge, this could be just the job for you. You’ll also be comfortable using a computer or laptop.

You don’t need financial services or call centre experience, you’ll be fully trained. What’s important is that you want to get things right for our members and leave them smiling. And we’re not just looking for your experience and skills. We’re also interested in who you are as a person. Why? Because we want our employees to reflect the diversity of our members, and thrive in an inclusive environment.

We need you to:

• Be passionate about doing the right thing for our members
• Be comfortable using a desktop/laptop computer.
• Have access to a secure and reliable internet connection
• Enjoy working within a fast-paced environment
• Show excellent attention to detail and accuracy
• Be confident on the phone and able to build rapport with our members.

Why work at Nationwide?

We’re different from other financial service providers. We’re a building society, owned by our members. And for over 130 years, we’ve supported those members to make the most of their money and achieve what they want from life.

That’s reflected in the way we work here at Nationwide. We come together to make sure we’re doing things in the best way possible, both for each other and for our members. If you join us, you’ll be part of that. You’ll be able to help us build something really quite special. And you’ll have the opportunity to make a real difference.

As a mutual organisation, we are guided by a social purpose which we interpret as ‘building society, nationwide’. A key element of fulfilling this purpose is employing a mix of people that reflect the wider communities that we serve.

On top of that, we always want you to be yourself. To use your skills and experience to make our Society stronger. To feel valued for who you are, not just what you do. Because here at Nationwide, we understand that we can do more together than we ever could alone.

What to do next:

If you’d like to apply, just click the ‘Apply now’ button.

• Have CV up to date you will be called by Stephen 02038806974 or one of the team to be screened and interview arranged.
• NB (all candidates offered will need to be credit checked, Basic DBS and right to work documents available, ID and Proof of address in UK)

If we receive a high volume of relevant applications, we may close the advert early, so please apply as soon as you can.

Best of luck in your application!

Job Types: Full-time, Temp to perm
Contract length: 12 months

Pay: £12.00 per hour

Expected hours: 35 per week

Benefits:

• Work from home

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Dunfermline: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (required)

Experience:

• Customer service: 1 year (required)
• Microsoft Office: 1 year (required)

Work Location: Hybrid remote in Dunfermline

Reference ID: NWHY24