Inbound Call Handler

Manpower is recruiting compassionate and dedicated individuals on behalf of our public sector client as a Call Handler.

As a Call Handler, you will play a crucial role in answering incoming calls on the 111 Prescription line, providing exceptional service to patients and ensuring a positive overall experience. Prior to taking on the responsibilities of the role, you will be required to attend a comprehensive 1-2 day training that you must pass.

Availability requirements

You must be able to most weekends Saturday and Sunday throughout March and April.

Shift times: 8:00 am to 6:00 pm.

Location: Swansea (due to the location and availability of public transport you will need your own transport)

Responsibilities:

• Answering Inbound Calls, providing accurate information, and addressing prescription queries with professionalism.
• Maintaining meticulous and detailed records of all calls handled.

Requirements:

• Excellent verbal communication and listening skills
• Ability to thrive in a fast-paced environment
• Previous experience in a call center or customer service role is highly desirable
• Demonstrated ability to remain calm under pressure
• Educational background: 5 GCSEs at Grade A-C or equivalent
• Satisfactory references and an enhanced DBS check are mandatory; Manpower covers the cost of the DBS check.

Pay Rates:

• Saturdays: £15.75 per hour
• Sundays & Bank Holidays: £19.72 per hour

Contract

Temporary

To Apply: Apply with an up to date CV. We look forward to hearing from you.