Inbound Customer Service Agent

Our client is looking to expand their team of Inbound call agents in Southampton, due to internal progression working on the Employee Services Desk. You will act as the initial point of contact to resolve their payroll and pensions queries. You will be provided all the training and support for you to become a dedicated, knowledgeable member of the team, able to be flexible in your approach, whilst delivering excellent Customer Service.

Client Details

They are proud members of the NHS family, they provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our team's expertise, in-depth understanding of the NHS, and commitment to service excellence.

Description

The key responsibilities for the Inbound CustomerService Agent role are:

• Resolving queries from both internal and external customers by telephone, emails or internal CRM system.
• Providing clear, concise, and accurate information to customers and third parties via inbound calls, making sure that a positive and professional manner is deployed at all times
• Consistently deliver outstanding Customer Service levels whilst achieving standards set within contractually agreed time frames
• Effectively listening to customer queries and striving to resolve them on first contact, wherever possible
• Constructing suitable responses to queries from staff, HMRC and other outside organisations verbal and written and flexibly process multiple enquiries on multi customer payrolls.
• Working within set processes to Departmental Internal Controls and the financial framework determined by the client

Profile

The successful candidate for the Inbound Customer Service Agent role is someone with the following:

• Experience in a dedicated Customer Service environment, either face to face or in a telephony role
• Proficient at using MS Office (Word, Excel etc.)
• Quick at learning new IT systems
• The ability to multitask and prioritise workloads
• Experience of working towards performance targets

Job Offer

The candidate for the Inbound Customer Service Agent role will receive:

• Hybrid working
• competitive salary
• temp to perm potential