Inbound Telesales Advisor

About The Role
Inbound Telesales Advisor
Skelmersdale
£22,308 with OTE of £31,408
Full Time position – guaranteed full time hours
Sales, Customer Service and so much more. Come and be part of our successful team…
Are you experienced in Telesales? Do you enjoy a friendly sales environment doing something you love? Are you looking for job satisfaction? Do you live locally to Skelmerdale? If you’re keen to join a successful local company as part of a collaborative sales team, we have some exciting news for you.
We have the perfect role for you at Direct365. We have a large, loyal customer base with new customers joining on a regular basis, and we want you to help deliver the best possible service. If you have exceptional communication and rapport-building skills, a passion for helping customers, and Telesales contact centre experience, we want to hear from you!
Sales have never been so straightforward! You’ll be working with warm leads in a busy role, with plenty of sales opportunities from a high volume of calls, emails and web enquiries for information or quotations. You’ll be joining a friendly, engaging team, building relationships with existing and new customers about our vast range of products and services. Looking after our customers is at the heart of what we do. We work hard to retain their valued custom by listening, engaging with them and solving any queries they may have. You’ll be supported within a great team, and as we expand on our range of innovative products and services you will be advised so that you can share these with your customers.
A day in the life of an Inbound Sales Advisor at Direct365 will involve:

• Receiving inbound sales enquiries, via CRM, telephone, live chat and email.
• Proactively looking to sell / upsell products and services to enhance the customer experience and relationship with us, whilst also increasing revenue.
• Maximising the conversion of sales prospects from enquiries by regular customer contact.
• Closing sales through understanding and matching products to needs.
• Achieving agreed personal and business KPI targets.
• Ensuring leads are followed up promptly and quoted accurately.
• Dealing with sometimes complex incoming sales enquiries.
• Learning and retaining excellent knowledge of our portfolio of safety services so that you can accurately match the right services to our customers’ needs.

The ideal candidate an Inbound Sales Advisor at Direct365 will have:

• Previous experience in a ‘sales through service’ role, including longevity with previous employers.
• A demonstrable successful track record in achieving objectives and KPIs.
• A positive, outgoing and determined attitude to achieving sales goals, with a passion for customer care and matching the right product to the customers’ needs.
• Negotiation and persuasion skills that balance the customers’ need and expectations with our business KPIs.
• Exceptional communication skills – both written and verbal.
• A good working knowledge of Microsoft Office packages and the adaptability to learn and work on new CRM systems.

In return for your commitment and expertise as an Inbound Sales Advisor at Direct365, you will get:

• A salary of £22,308, with great earning potential and an OTE of £31,408
• No weekend or evening working – great hours Monday to Friday (37.5 hours a week)
• Amazing employee discounts with major supermarkets and retailers with ‘phs Perks’
• Training to expand your skills. We offer accredited ILM training through external and in-house training
• Apprenticeship opportunities on completion of the probationary period
• 23 days holiday plus bank holidays (31 days in total) plus a Buy / Sell holiday scheme
• Free Parking onsite so no parking costs
• Other benefits such as improved parental and paternity leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more…

This is the opportunity you have been waiting for – Apply now!
About us
At Direct365, our vision is to be the UK’s number one provider of essential workplace products and services for small businesses. We value helpfulness, reliability and innovation within our employee base, and believe in giving everyone the freedom to do what they do best. Our aim is to combine our buying power with friendly expert advice for everyone’s peace of mind that the job’s well done.
Direct365 is part of the phs Group, the UKs leading Hygiene Services provider.phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 90,000 customers across 300,000 locations incorporating numerous businesses during its 61 years of business.
At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.