Incident Manager

Your role -
* Act as the owner of the Capacity Management, Availability & Demand Processes and oversees the delivery of these processes.
* Establish and maintain comprehensive capacity management planning process considering current and future demand.
* Act as Subject Matter Experts for capacity and availability related issues, relating to both services and resources and collaborates with other Service Management services, and other stakeholders.
* Contributes to the efficient and effective running of all Availability & Capacity Management related activity.
* Identify future business requirements that will affect capacity/availability requirements and ensure there is a match between the capacity of IT and the agreed business demands.
* Ensure that stakeholder resources are appropriately identified and coached.
* Taking feeds from the Digital Partnership monitoring teams, track IT resource usage and promptly identify capacity issues; provide capacity/availability trending information to allow for forecasting future capacity requirements.
* Assess Incidents/Problems and make appropriate capacity IT changes to improve performance.
* Ensure that there is adequate capacity within the IT environment to meet Service Levels and other performance requirements, considering daily, weekly, and seasonal variations in capacity demands.
* Develop and propose scenarios for addressing capacity constraints and define associated costs, risks, and benefits of each.
* Ensures high quality reports are produced and manages associated management actions
* Maintenance and improvement of role related Problem Management documentation, through effectively and timely review and authorisation.
* Adherence to Availability & Capacity Management Policies, Guidelines and Process
* Builds and maintains effective working relationships with Customers and Suppliers
* Leads operational and management-oriented meetings
* Provides feeds into the Continuous Service Improvement process where appropriate
Your Profile -
* Ability to develop training material, schedule and facilitate training sessions for internal and external resources, mentoring skills.
* Computer systems knowledge, integration, and architecture concepts
* Experience in various analytical/reporting techniques supported by understanding of statistics and quality management concepts.
* Problem solving skills
* Understanding of cross systems interrelations in context of the global business process
* Understanding of Service Management Framework
* Quality documentation and report writing ability
* General management skills (time management, communication skills and staff management)
* Experience of managing meetings and facilitation skills
* Experience of working with 3rd parties
Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.