Incident Reporting Manager - 6729

Join the General Counsel's Division as our new Incident Reporting Manager.

If you can manage and configure databases to meet business needs, communicate effectively with users, and enjoy data analysis, we would love to hear from you!

About Us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm.  When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave.  We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

About the role

Save the Children has an ambitious strategy, which requires us to take and manage an appropriate level of risk, often in complex environments, in order to improve the lives of the most marginalised children and communities that we work with. We are a large, complex charity and risk touches every part of the organisation and all aspects of what we do.

This is a new role within our General Counsel's Division and you will work with a wide variety of specialist teams across SCUK (e.g., Safeguarding, Legal, Health & Safety) who investigate incidents reported through SCUK's Incident Reporting and case management IT system (IRCM system).

You will act as the product owner for the system and will be the main point of contact with the software provider, responsible for ensuring that the system is configured and operating effectively to meet business needs and ensure that we can maximise use of the incident data.

A key objective for this new role will be to develop insightful reports and dashboards that help us analyse and monitor incident data relating to key areas of risk in SCUK's work, for example safeguarding, fraud, and health and safety. The aim will be to develop reporting and analysis that can identify trends and root causes to help us learn from incidents and improve the ways in which we respond to risks.

Key accountabilities will include:

•  Act as Product owner of SCUK's Incident Reporting and case management IT system (IRCM system):
  • Responsible for the overall management of the system and ensuring that it is configured and operating effectively;
  • Collaborate with specialist teams (e.g. Safeguarding, Fraud, Health & Safety) to understand business needs, gathering feedback on issues and functionality requirements, and exploring solutions and improvements;
  • Manage the relationships with the ICRM software provider, SCUK technology team, and specialist teams to support the ongoing use of the system and to coordinate system updates and improvements;
  • Review how we are utilising the system and the current licensing arrangements and make recommendations to optimise efficiency and cost effectiveness;
  • Ensure training and user guides are available for new users and communicate system functionality updates to all users;
  • Maintain high standards of data protection compliance in the configuration and use of the system through the completion and maintenance of privacy impact assessments;
  • Develop mechanisms to monitor data quality for consistency and accuracy.
• Incident analysis and reporting:
  • Use appropriate data analytical tools such as Excel and Power BI to enable regular analysis of incident data to detect and monitor trends, including the proactive identification of emerging areas of risk and their causes;
  • Develop clear and user-friendly reporting formats, such as dashboards and trend analysis, tailored to different audiences, including the Executive Leadership Team, the Audit and Risk Committee, and specialist teams;
  • Convert data into actionable intelligence that enables the organisation to learn from incidents and highlights areas for improvement.
• Reporting and case management processes:
  • Monitor data quality from incident reports and liaise with specialist teams and incident reporters to ensure information is accurate and complete;
  • Carry out initial triage of new incident reports, ensuring they are allocated to the correct specialist teams;
  • Ensure mechanisms for reporting incidents through the IRCM system continue to meet the needs of incident reporters and specialist teams, as well as the teams managing regulator and donor reporting requirements;
  • Track timely progress of cases to closure in line with agreed protocols

• Stakeholder communication:
  • Develop a communications plan to promote awareness around Incident Reporting throughout the organisation and relevant external stakeholders
  • Manage the Incident Reporting and case management Sharepoint site and intranet pages, ensuring the provision of helpful and up to date information about Incident Reporting and investigation processes and procedures
  • Act as focal point for promoting awareness of Incident Reporting as an important part of protecting people and assets, and in doing so contribute to a culture of openness and learning;
  • Coordinate regular meetings for system users from specialist teams to share IRCM system knowledge and best practice, discuss common issues, trouble-shoot and monitor case management Key Performance Indicators;
  • Assist with the timely completion of incident reports for institutional donors such as FCDO and other relevant external agencies/regulators

About you

You will need to be self-motivated and proactive with the ability to work independently, whilst also enjoying teamwork and able to work collaboratively with a diverse range of internal stakeholders across SCUK in order to understand business needs and develop appropriate solutions.

As the key point of contact for system users, providing training and guidance, and managing user access you will have strong interpersonal and communication skills. You will also build awareness around Incident Reporting processes and responsibilities with staff and volunteers throughout SCUK, helping to ensure that reporting is integrated in all SCUK's programmes.

To be successful, you'll demonstrate:

• Experience in high-level project management with excellent communication skills, both verbal and written.
• You are self-motivated; proactive and able to deliver results.
• You actively seek to improve existing processes and practice, and demonstrates a high degree of flexibility and adaptability to manage multiple tasks in a fast-moving environment.
• The ability to build credibility quickly and to communicate with impact, including influencing at senior management level.
• Excellent interpersonal skills, enjoying teamwork and high ethical standards.
• Experience configuring or managing an IT system or database.
• Knowledge of and/or experience in data analytics or the use of reporting tools such as Power BI.
• Awareness of risk management principles is desirable.
• Knowledge of and/or experience in Incident Reporting or case management is desirable.
• Knowledge of or experience in one or more of Save the Children's reporting areas (e.g., safeguarding, fraud, risk, health and safety) is desirable.
• Proficiency in the use of Microsoft Office Suite, including Excel, Word and PowerPoint, and ability to quickly learn to use new software.
• Discretion in dealing with confidential information.
• Commitment to Save the Children's vision, mission and values.

To learn more about the position, please review the Job Description in the attached Documents.

What we offer you:

Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.

• We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work.
• We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day. You can read more about our benefits here.

Closing date: 9^th June 2024

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Ways of Working:

The majority of our roles can be performed remotely in the UK, but there are likely to be times when you will be required to come to your contracted office (up to 2-4 days per month or 6-8 days per quarter).  This will be agreed with your Line Manager and team and is intended to be time spent on collaborating with colleagues and relationship building. 

Please note: travel costs to your contracted office will be at your own expense. 

Flexible Working - We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here. 

To see our full statement please visit this link: https://jobs.savethechildren.org.uk/our-policies/diversity/

Salary Structure: 

Save the Children is committed to paying staff in a fair and equitable way and will benchmark all salary offers in line with the pay of existing staff. To see our full offer please visit this link: https://jobs.savethechildren.org.uk/what-we-offer/

Interview Expenses: 

Candidates should note that unfortunately it is not our policy to reimburse expenses accrued when attending interviews at Save the Children UK unless you are requested to attend an interview in an alternative location to where the role is based.

Pre-employmentChecks:

Any Employment with Save the Children UK will be subject to the following checks prior to your start date:

• a satisfactory police record check to include a Disclosure and Barring Service (DBS) check and/or an International Criminal Record Check (If applicable)
• receipt of satisfactory references
• proof of eligibility to work in the national location for this role

If you have any questions, we have an FAQ section here. For anything else you can email us on: careers@savethechildren.org.uk