Income Advisor - 3 month contract

We're a local housing association that's passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don't stop there. We offer a wide range of support and services to help our customers and their communities to thrive. We want to be an organisation that cares about our customers and communities and is determined to make a difference. We'll be bold and open-minded in our pursuit of solutions to help people transform their lives.

What you'll be doing

We are looking for a new Income Advisor for a 3 month contract, who will manage income collection for a patch of mixed tenure households with the aim of supporting customers to sustain their tenancies, the need for this resource is to assist with year end as the new financial year approaches.

• Effectively manage rent, service charge and debt collection on a mixed tenure patch including rented homes, homeowners, garage licences and commercial properties.
• Follow the principles of the pre action protocol for rent arrears recovery focusing on early contact with customers if they fall behind with their rent or service charges.
• Refer or signpost customers to internal and external services to help maximise benefit entitlement, employment support, debt management and other tenancy support.
• Assist customers to access DHP, homeless prevention loans and our internal hardship fund.
• Where you are unable to resolve rent arrears with a customer, take appropriate recovery action, including issuing notices, commencing possession proceedings and representing CHP at court.

Requirements

What we're looking for

• Good general standard of education demonstrating a good standard of literacy and numeracy.
• Relevant experience, including experience of rent arrears debt recovery processes.

• Excellent organisational skills with the ability to use your initiative and take a flexible approach in managing conflicting priorities under pressure.

• Excellent interpersonal and written communication skills with the ability to communicate clearly, precisely and sensitively.
• A full driving licence and access to a vehicle for work purposes.

Committed to equality of opportunity, we welcome applications from all sections of the community. Applications for job share and part-time working will be considered on a business needs basis.

Wellbeing is a priority for us, and we aim to help our employees achieve a successful work/life balance. We host a range of learning activities to develop our people, support their career aspirations and professional qualifications. We encourage employee participation on all levels and we're always open to new ideas or ways of working.

Benefits

• The salary for this post will be £34,800 Per Annum pro rata
• Learning and development opportunities
• Healthcare cash plan
• Robust employee reward and recognition programme
• Free and confidential Employee Assistance Programme
• CHParticipate volunteering programme
• Competitive pension scheme
• 25 days annual leave per annum, plus bank holidays and 3 extra days between Christmas and New Year.
• 37 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at CHP.

We value our people and listen to feedback to ensure we are a great place to work and are able to attract and develop the careers of the best talent in the market.