Income Generation Coordinator

**PLEASE NOTE: To apply for this vacancy, please ensure you firstly download a copy of our application form from the documents section when you click through to our prortal and complete it. Click the 'apply' button and fill out your personal details in the relevant sections. Once you have submitted these you will be asked if you would like to attach any documents. At this stage please submit the completed version of the application form.**

BENEFITS 

28 days holiday + Bank Holidays
Life Assurance x4 of basic salary
Income protection scheme
8% employer contribution pension scheme
Flexibility

JOB PURPOSE

There has never been a more challenging time for refugees. At UK for UNHCR we are determined to be as effective and inclusive as we can to mobilise resources to support vital work for displaced people. You can help us do this.  We’re looking for a proactive team player who can join us as an Individual Giving Coordinator operating across the Offline and Digital Individual Giving teams team and working closely with other UK for UNHCR colleagues. You will be joining the charity at an exciting moment, as we start implementing our ambitious plans for 2024 and beyond.

The role will, support colleagues in delivering campaigns across print, press, digital, telephone and TV to a high standard to meet the team and organisational objectives.

You will be a strong written and verbal communicator, with excellent organisational skills and attention to detail and able to adapt to shifting priorities. The role will provide an opportunity to gain experience in a busy and ambitious fundraising team. 

WHO WE ARE AND WHAT WE DO  

United Kingdom for UNHCR is the United Nations Refugee Agency’s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR’s humanitarian operations across the world. 

Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term.  

Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause.  

DIVERSITY, EQUITY, INCLUSION AND BELONGING    

We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person.  

UK for UNHCR is proud to have a Diversity & Inclusion Working Group. The Diversity & Inclusion (D&I) Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach. The group also works to create safe spaces that bring colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion.  

We are also open to flexibility in many different ways, including an element of working from home and flexible hours. Please don’t be afraid to speak to us about this at the interview stage, so we can explore what’s possible.  

ROLE RESPONSIBLITIES 

• Support the Individual Giving team in the project management and coordination of Direct Marketing appeals.
• Provide administrative support for the Individual Giving team, including tracking expenditure, and compiling topline key results.
• Liaise with external agencies, suppliers and internal teams to support the delivery of high-quality content and appeals in line with budget and deadlines.
• Assist with content research to inspire and engage our supporters.
• Provide support in ensuring our content is delivered at the highest standard. This will include elements of proofreading for both online and offline communication, and data checking. 
• Work closely with the Digital Fundraising team to create, maintain, and update donation pages.
• Provide support to organise and deliver digital webinars and an annual Legacy and Mid-value donors event(s).
• Remain flexible and quickly respond to emergency situations, identifying and responding to fundraising opportunities and supporting the Individual Giving team as needed. 
• Stay up to date with fundraising best practices, including sector trends, follow industry policies, including GDPR, PECR regulations, attending training and optimising plans accordingly. 
• Stay up to date with issues affecting displaced communities, campaigns from international, content and reports from the field. 
• Share creative and insights with UK colleagues, global teams, and HQ. 
• Stay up to date with sector trends and participate in training seminars, workshops, and skill shares where applicable. 
• Complete any other tasks as outlined by the line manager. The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above. 

PERSONAL ATTRIBUTES AND EXPERIENCE 

Essential Skills/Knowledge 

• Strong planning, time management and organisational skills with experience to demonstrate ability to successfully work to tight deadlines and prioritise between numerous projects.
• Passion for and experience in developing engaging and motivating copy writing and content.
• Ability to juggle and prioritise multiple tasks, and meet deadlines within a collaborative team environment
• Good attention to detail, strong ability to proof-read and pick up inconsistencies 
• Able to demonstrate flexibility and willingness to achieve results 
• Confident in learning how to use various digital and UNHCR image research library 
• Strong communication (written and verbal), presentation, and interpersonal skills
• Experience of working as part of a team and collaborating with others to achieve shared goals.
• Proficient in Microsoft Word, Excel, PowerPoint.
• Knowledge or experience working with Salesforce (or similar CRM platform). 
• A genuine interest in helping refugees

Desirable Skills/Experience 

• Experience of, or a passionate interest in the broader charity sector, and the drive to further their fundraising knowledge

WHY JOIN UNITED KINGDOM FOR UNHCR?  

You will be part of a high performing agile team of talented people, all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised.  

What else? 

Wellbeing   

• 28 days’ leave per annum plus bank holidays.
• Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing. 
• Access to a mental health app, providing personalised mental wellbeing support. 
• Access to 1000s of perks with discounts on everyday purchases. 
•  Office wellness perks. 
• Discount on gym memberships.  
• Hybrid and Flexible Working. 
• Staff socials.  

Financial   

• Pension scheme with an employer contribution of 8%. 
• Non-contributory group life assurance scheme (four times annual salary). 
• Non-contributory Income protection scheme. 
• One-off contribution towards homeworking set up.
• Enhanced maternity, paternity, shared parental, and adoption pay. 
• Enhanced sick pay scheme.  

Development    

• Comprehensive training and continuing development opportunities.
• Individual training budget. 

HOW TO APPLY 

If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section.    

Closing date: Sunday 25th February 2024

Interviews date: Week commencing Monday 4th March 2024 

If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please contact us using the email address when you click through to our online portal. We will make every effort to respond to your request for assistance as soon as possible.