Income Operations Manager

Location: Gorleston-On-sea, this position is both office and field based.
Hours of work: 37.5 hours per week, occasion weekend work may be required.
Purpose of the job
We are currently recruiting for an Income Operations Manager on behalf of the RSPCA within their East Norfolk Branch, the Income Operations Manager will work closely with the Trustees to deliver the Branch aims and goals.
They will support the Trustees by providing the strategic direction, planning and leadership necessary to develop the charity and create a sustainable future for the branch.
The Income Operations Manager will have overall responsibility for developing, maintaining and ensuring the smooth running of the Branch and will take responsibility for all aspects of the retail operation including the day to day operation of the charity shops, stock generation and distribution and management of retail staff and volunteers. To maximise profits and ensure that individual shops meet monthly and annual sales targets.
As an Income Operations Manager, you will play a key role in formulating and delivering an annual plan to maximise income and you will take responsibility for overseeing the implementation of this strategy to ensure a successful outcome.
We will look to our Income Operations Manager to make the role their own and to deliver on some key projects. To be responsible for growing retail income through the development of the Branch shops whilst maximising sales at existing units
Here s a snapshot of some of the key work you ll be doing:
Lead on the development of new Clinic Fundraising products to engage new supporters. Undertake detailed event budgeting and business planning in order to deliver to optimum effect. Regularly monitor and report on income and expenditure budget, putting in contingency plans as necessary to ensure successful delivery of targets. Lead on the management and liaison of external suppliers and agencies, ensuring that clear service level agreement and contracts are in place. Develop good relationships and communications with branches, retail, animal welfare centres and community groups to ensure fundraising is both supported and delivered to agreed plans. Develop and implement Community Fundraising management plans including risk assessments, contingency planning and major incident planning. Manage, supervise and develop your direct reports. Identify opportunities for expanding existing income streams or generating new sources and
identifying resources needed.
Organise and participate in fundraising events; provide assistance to volunteers organising or
helping with such events and ensuring compliance with all relevant legislation and Branch Rules.
Promote and encourage Branch volunteers and employees to generate income through
fundraising events and the sale of goods through Branch outlets.
Develop and implement policies and procedures to ensure efficient including merchandising strategies, stock generation, sorting and distribution, pricing and display practices. Support and motivate staff and/or volunteers to achieve monthly and annual sales targets. Be aware of current trends and competitors activities and appropriate responses. With appropriate members of management staff develop and implement financial controls, including cash handling and banking, and security procedures across all shops. With appropriate members of management staff prepare an annual retail operational budget and monitor progress. Implement good pricing policies to achieve highest potential sales. Identify and implement initiatives to generate further retail profits (eg ebay, gift aid, sale of new goods). Oversee the generation of donated stock to ensure shops have sufficient to maximise sales. Ensure the highest level of payment is received for rags and other items of non-saleable goods with a disposal value. Establish good hygiene and housekeeping practices across all shop areas.
What we are looking for in you:
Strong organisational skills with an ability to multitask.
Methodical approach with strong problem-solving skills.
Ability to work effectively with colleagues across various geographical locations.
Proven strong project management skills.
Proficient in Excel, word, PowerPoint
Recent and relevant experience of working in a Charity events / community fundraising department or sales and marketing.
Working in the Retail sector
Understanding of Gift Aid
Knowledge of a wide range of community fundraising techniques.
Proven successful track record of planning and managing profitable fundraising products and/or events.
Knowledge of fundraising and health & safety legislation relating to events.
Knowledge of Website donation tools (e.g. JustGiving etc).
Knowledge of print and design.
Provide monthly management reports as required by the Trustees.
Ensure that the Branch is fully compliant with the General Data Protection Rules (GDPR), in line with current best practice, and that all relevant policies are written and in place in the Branch and that staff are trained in compliance. Also dealing with all subject access requests in a timely manner.
Ensure that suitable IT protection is in place across the Branch for software, hardware, and cyber security.
Record and deal promptly with complaints through the appropriate procedures.
Have overall responsibility for all fundraising, including grant applications, PR and campaigning activities undertaken by the branch.
Oversee the maintenance and security of all premises used by the retail operation and maintain a list of key holders.
Ensure all premises and equipment are kept in good repair and arrange for maintenance and repairs to be carried out as necessary within budgeted limit, maintaining a maintenance register.
Maintain records of shop leases as required by trustees managing rent reviews, break dates and lease ends.
Identify potential new shop premises in conjunction with the trustees.
Produce a detailed business plan for opening new shop premises including projected profit and loss.
Project manage new shop openings including managing contractors and the design and fit of a new shop.
Review shop profitability on a weekly basis, looking at departmental sales, pricing, stock quality and density.
Review and manage customer service levels.
To increase the Gift Aid sales of the shops as applicable.
People/Line Management
Recruit shop managers and volunteers at new and existing shops.
Line manage shop staff including regular one to ones and performance reviews. Maintain standards of performance including performance management where necessary
Identify training needs, developing and delivering in-house training solutions for induction and continuous development of Shop Manager, deputies and volunteers.
Ensure appropriate HR policies and procedures are adhered to for the recruitment and management of staff in compliance with relevant legislation and branch employment policies.
Ensure appropriate volunteer policies are put in place including volunteer inductions and be the first point of contact for volunteer problems.
Ensure adequate volunteers or staff are in place for shop opening hours.
Any other appropriate duties required by the Trustees.