Incoming Quality & Reliability Engineer

Job Overview

TE Connectivity’s Quality and Reliability Engineering Teams analyze the ability of product and production systems to comply with customer and contractual requirements through established reliability factors. They design, recommend revisions and install quality control systems, develop and document analytical methods for establishing reliability of products and their components and conduct analysis on relative reliability with regards to cost, structure, weight, maintainability, facility of production, and availability of materials and equipment. Out teams develop, implement and monitor company environmental safety programs and policies to ensure compliance with federal, state, and local environmental, health and safety regulations and recommend corrective actions if necessary. They are responsible for policies and practices to comply with applicable government regulations and industry requirements related to product environmental compliance, the implementation and management of technical and testing standards and specifications, quality control and reliability programs governing materials, product and processes, resulting in the optimization of material and labor, as well as failure analysis, root cause, corrective action and customer communication.

As Incoming Quality and Reliability Engineer, you will cover all aspects of Supplier procured materials to ensure products comply with the company and industry standard, codes and specifications. You will be responsible for raising, informing, recording, maintaining & advising on supplier related quality problems for the site.

Role and Responsibilities

• Liaise with internal customers (Operations, Process & Engineering) on issues related to Supplier products ensuring timely escalations & feedback.
• Raise, issue, record, feedback, review & close supplier complaints ensuring internal & external customers are fully informed within the expected timescales (utilising TECHS).
• Manage and support supplier complaint investigations, problem solving and root cause analysis to ensure issues are resolved and preventative actions are implemented.
• Develop and maintain partnerships with procurement, SDE & suppliers providing communication to stakeholders in timely effective manner. 
• Communicate TE Engineering and Manufacturing specifications to supplier technical teams.
• Drive and lead MRB weekly meeting & activities ensuring effective communication & disposition in required timescales. 
• Provide support on New Product Introduction from a supplier standpoint ensuring the completion, implementation and approval of the Production Part Approval Process (PPAP) and First Article Inspeciton Reports (FAIR) 
• Support & Own specific site CoPQ Scrap Reduction Initiatives and promote / drive “Zero Defect” mentality using proactive tools such as Lean (TEOA), Six-Sigma, Poka-Yoke (Error Proofing), Measurement System Analysis, Advance Product and Quality Planning (APQP) Statistical Process control (SPC) and Process Failure Mode and Effects Analysis (PFMEA)
• Ensure adherence to site CVP (Compliance Validation Process) plan, such that required products are tested to schedule for compliance (e.g. REACH, RoHS) & tracker is maintained.
• Support with deviations and concessions such that Quality Engineer can engage with timely and detailed communication with internal and external customers.
• Support external 3rd party Certification Body (CB) audits and internal audit program ensuring effective close out of any Non-Conformances and Opportunities for Improvement
• Support Operational Tier meetings. Ensuring applicable data is prepared when requested and shared with operations. Provide timely feedback on activities / requirements to Quality team post mtgs.
• Proactively monitor, review, report & act upon key performance indicator metrics as set by management. Track via relevant media (e.g. TEAMS – Swi Bowler. SharePoint – Quality Bowling Chart)
• Ensure the applicability & accuracy of current quality policies, procedures, and objectives.
• Be an active participant and advocate of TE Operating Advantage (TEOA), interact with cross-functional team members to identify gaps and opportunities and drive continuous improvement.
• Conduct applicable on-site Quality training. Mandatory and developed where required.
• Provide short term Quality Team cover during planned and unplanned absence for key activities.
• Carry out any other reasonable request by a member of the management team.
• Must be able to work under flexible working schedules, including extended working hours as required.
• Ability to travel to factories and/or supplier locations as needed (estimated to be less than 10%).
• Understand the site EH&S Policies and Procedures, work in a safe manner at all times and follow health & safety guidelines.

What your background should look like

• Ideally Degree or HNC in either Industrial, Mechanical, Electrical Engineering or Quality Assurance and/or minimum 5 years’ experience at a manufacturing plant environment in a Quality or Engineering role gained in an aerospace, military or automotive environment
• Technical by nature with a practical hands-on approach, with ability to read many types of technical drawings and specifications
• Experience of quality planning and implementation of quality tools (Histogram, Pareto, MSA, PFMEA, Controls plans)
• Problem solving skills using 8D methods (3x5-Why, Is-Is Not, Ishikawa diagrams and similar assessment tools) 
• Strong knowledge of ISO9001 or AS9100 or IATF16949 in process compliance
• Product/process validation through known approval systems/processes (FAI, PPAP, APQP)
• High attention to detail with excellent numeracy, verbal and written communication skills
• Able to communicate to Internal / External customers & Suppliers at all levels. Ability to influence and drive cross functional teamwork. 
• Organised with high degree of motivation and self-initiative, managing multiple tasks, and can adapt to changing priorities, accomplishing them in a timely manner
• Strong computer skills including ability to prepare spreadsheets and use of Microsoft Office Product (Word, Excel, Power Point) to analyse data and trends 
• Be able to demonstrate behaviours in line with TE Values and Ethical Conduct

Competencies