Independent Living Adviser

We are looking for someone to provide the Appointeeship Service to a caseload of individuals. This is a varied role consisting of office / home working and will involve travel throughout the Birmingham area. The successful candidate will be joining a leading not-for-profit organisation that provides Independent Living services to people with disabilities and health care needs nationwide.
Location: Birmingham, B6 4AH (A mixture of office and home working)
Salary: £24,142 per annum increasing to £24,625 per annum after a successful probation period.
Hours: 37 hours per week
Working Days & Times: Monday to Friday, 8.30am – 5.00pm.
Closing Date: Thursday 18th April 2024
Interview date: TBD with candidates. Interviews may take place face to face or via video conferencing software. Further details will be discussed with applicants who are shortlisted, you will be contacted by email (please check your junk/spam folders).
The Role - As an Independent Living Adviser (Appointeeships), your main duties will include:
* Acting as an appointee for a caseload of individuals to ensure all financial arrangements are properly documented and managed within Penderels Trust guidelines
* Ensuring Appointeeships are managed in a person centred approach that promotes the independence of the individual
* Ensuring that systems are in place for each individual receiving an Appointeeship and to ensure that they are safeguarded from fraud and financial abuse
* Liaising with Local Authorities, the DWP and other official agencies in all matters relating to Appointeeships including change of circumstances and to do this without unnecessary delay resulting in over/underpayments
* To organise and attend meetings and/or reviews with customers, colleagues and local authority staff where necessary including initial visits to new Appointeeships
* To keep up to date with changes to legislation relating to Appointeeships
* Entering and maintaining information on a central database relating to all individuals receiving an Appointeeship
Skills, Experience and Qualification - We are looking for someone with the following attributes:
* Experience of working with vulnerable people
* Experience of providing information or advice to others or within a customer service environment
* Ability to communicate clearly both verbally and in writing adapting your style to suit the audience
* Ability to manage diary and workload effectively
* Current driving licence and unrestricted use of vehicle
* Good working knowledge of Microsoft Office packages (including Word, Excel and Outlook)
* Ability to produce letters and other documents to a high standard
* Ability to input and maintain accurate data records
* Excellent telephone manner
* Ability to work as part of a team and on own initiative
* Ability to work flexible and to deadlines
* Hold minimum GCSE Grade 'C' or equivalent in English and Maths
This post is subject to the completion of a satisfactory enhanced DBS check prior to appointment.
Penderels Trust is a Disability Confident Employer and will offer a guaranteed interview to disabled candidates who meet the job specification