Independent Living Scheme Assistant

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing.
We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.
If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.
Work for Orbit. Believe in people.
The role
This role is a part time position covering 18.15 hours per week, we are flexible with how this time is made up. The part time salary is £10,514 - £11,515.
We are looking for a customer focused individual to join a small team at one of schemes in Stratford-Upon-Avon. Working onsite, this is a customer facing role and we are looking for someone with excellent communication skills. You will have strong PC skills, good attention to detail and be looking to provide excellent service to our older and vulnerable customer base. This is a busy site, and the ability to work at pace whilst delivering excellent service will be key
This role is part of Customer & Communities where you'll help us to lead the way keeping our promise to more than 100,000 customers.
What you'll achieve
Support the Scheme Manager in providing excellent service and ensuring a safe place for customers to live. Deal with issues round lettings, tenancy management, safeguarding etc.
Develop and maintain professional relationships with customers and leaseholders, and ensure adhering to code of conduct and professional boundaries.
Assist in all H+S requirements, following policy and procedure.
Create a lively and vibrant environment to reduce social isolation.
Monitor grounds / maintenance staff whilst onsite (internal and external teams)
Assist in ensuring customer safety checks are completed daily/weekly /monthly and within agreed timescales.
What you'll bring
Essential skills
Knowledge and/or experience of the issues faced by older people or vulnerable groups.
Competent user of ICT, with the ability to send emails, compose and print letters, complete online forms and be able to use in-house IT packages.
Uses appropriate language when dealing with internal & external people.
Able to have a customer perspective and respond effectively to their needs and expectations.
Able to build and maintain professional relationships with customers and colleagues to ensure the customer has a great experience of the services being delivered.
Desirable skills
CIH level 2 or 3 in Housing Practice, equivalent qualification, or the desire to undertake a professional qualification
Why Orbit?
Choosing us means being rewarded in every sense.
Here’s what you can expect to enjoy with us.
A rewarding experience that works for you
We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.
A place to progress
From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.
For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.
A purpose to feel proud of
We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.
What brings us together is a passionate belief in progress and people.
Read more about the values and purpose that drive us on our careers website.
How we hire
We aim to make our hiring process simple and fair:
Online application
Interview(s)
Decision and offer
We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check