Independent Living Scheme Officer

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing.
We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.
If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.
Work for Orbit. Believe in people.
The role
The role is to effectively and professionally manage sheltered housing in line with Orbit’s polices and procedures. To provide high quality housing related support to older and vulnerable people, promoting independence and providing a safe and secure environment for our customers to live in. To be the advocate for sheltered housing and promote the service with internal teams and external stakeholders.
This role is part of Customer & Communities where you'll help us to lead the way keeping our promise to more than 100,000 customers.
What you'll achieve
Responsible for maintaining H&S requirements in accordance with H&S policies and specific risk assessments.
Responsible for ensuring all administration is efficiently and effectively completed in accordance with Orbit’s policies, procedures and practices.
Manage the voids within the scheme to ensure they are let as quickly as possible to a suitable applicant, so as to reduce the void loss
Responsible for making sure new customers are inducted and welcomed to the scheme, so they understand how the services operate
Develop and maintain professional relationships with customers and ensure adhering to code of conduct and professional boundaries
What you'll bring
Essential skills
Listens and develops a clear understanding of situations/issues/queries, to resolve matters
Competent user of ICT, with the ability to send emails, compose and print letters, complete online forms and be able to use in-house IT packages such as Microsoft word, outlook and excel
Knowledge and/or experience of the issues faced by older people or vulnerable groups
Able to build and maintain professional relationships with customers
Effective problem solving and negotiating skills
Desirable skills
CIH level 2 or 3 in Housing Practice, equivalent qualification or the desire to undertake a professional qualification
Why Orbit?
Choosing us means being rewarded in every sense.
Here’s what you can expect to enjoy with us.
A rewarding experience that works for you
We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.
A place to progress
From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.
For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.
A purpose to feel proud of
We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.
What brings us together is a passionate belief in progress and people.
Read more about the values and purpose that drive us on our careers website.
How we hire
We aim to make our hiring process simple and fair:
Online application
Interview(s)
Decision and offer
We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check