Independent Living Trainee Officer (Social Housing)

Independent Living Trainee Officer (Social Housing)
Location: Manchester – Agile
Salary: GBP26,316 PA
Permanent, Full Time, 35 hours per a week
Closing date: 25th March 2024
Interview Date: 1st April 2024 onwards
Support our communities. See the difference you can make in our city.
At One Manchester we are passionate about providing good quality homes, great services and real opportunities for customers and communities. We are more than just a landlord. We invest in new and existing homes, provide money advice and wellbeing, employment and training support and build strong partnerships to support inclusive growth.
We re looking for an Independent Living Trainee Officer to help join us due to internal promotion.
You will work with the Independent Living team to help ensure the delivery of a customer focused service across our Independent Living portfolio, delivering a high–quality housing, tenancy management and support service. Working pro–actively with customers and partners (internal and external) you will help to create sustainable and thriving Independent Living communities, customer independence and deliver an exceptional first point of contact resolution customer experience.
You will be encouraged to be innovative and work autonomously in the delivery of Independent Living services, with a solution focused approach to overcome challenges and contribute to thriving communities. Assisting with administration duties relating to tenancy and scheme management, you will learn to effectively use all of our housing management systems and will be a point of communication for both customers and colleagues
You will be supported through your practical, guided learning opportunity with a full training package, plus guidance and support from the Independent Living Team Leader and Independent Living Officers
What we re looking for:
Excellent communication and interpersonal skills
An appreciation of what high quality service delivery should be like from the customer s perspective and be customer focused and committed to making a difference in our communities
Great organisational skills with the ability to manage and process information accurately
Commitment to learning and development
Ability to self–motivate, prioritise workloads, meet deadlines and complete tasks with limited supervision
Ability to work accurately and able to produce clear, concise and accurate written material
A good understanding of how to work effectively as part of a team
Good IT skills
Understand, promote and comply with customer service & quality initiatives
Why take up the challenge with One Manchester? This really is a great place to work. We ve bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, we re rightly proud of our work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in our great city.
If this sounds like you then apply today, we d love to hear from you!
We own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That s not to say it s not one our key priorities, it s simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. We re constantly evolving as a business to ensure we re supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in.
In accordance with the aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, One Manchester is operating 'the Rooney Rule'. This means that we aim to interview at least one ethnically diverse candidate for all roles. We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience an under representation.
One Manchester strives for equality, diversity and inclusion in all that we do. We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and we can let you know if this can be considered for a particular role.