Individual Giving Coordinator

Merrifield Consultants are partnering with a music charity to recruit an Individual Giving Coordinator to join a fantastic organisation who have a passion for supporting the London community through music. We are looking for an individual with an impressive attention to detail and passion for working in the charity sector. This is an excellent role for a fundraising or supporter care administrator in the early stages of their career to join our ambitious and growing Fundraising Team.
Job Title: Individual Giving Coordinator
Organisation: Music Charity
Salary: £26,000
Location: London (5 days in the office)
Contract: Temporary, Full time
Required: CV
(Donation Processing and data entry) Job Responsibilities:
Entering donations into our CRM (Salesforce), including processing debit/credit card payments and direct debit donations, entering new donor details, and updating existing donor details to the highest level of accuracy.
Using reporting to check and confirm accuracy
Completing Finance efficiency processes.
Processing Gift Aid declarations.
Working within the administrative structure and processes of the organisation.
Ensuring data is processed and stored in line with Data Protection policies. Experience and knowledge of GDPR requirements is helpful, and you will stringently protect our donor data by following processes to the highest standard.
(Thanking and donor liaison) Job Responsibilities:
Thanking donors efficiently and effectively, with bespoke communications where needed.
Handling inbound calls which range from enquiries about donor events to donations over the phone.
Responding to all enquiries promptly, professionally, and positively.
You will have excellent written and verbal communication skills and will know how to communicate in a way that makes the donor feel valued, that has them at its heart. You will know how to handle a conversation on the phone with enthusiasm and care and take pride in your level of donor care.
Skills and Experience:
Experience of working in a fundraising, direct marketing, or supporter care role.
Experience of delivering excellent donor or customer care.
Experience of working with a CRM or database.
An understanding of and commitment to diversity, equity, and inclusion in all its forms.
Experience of Salesforce and / or Salesforce Marketing Cloud.
Attention to detail and accuracy when processing large volumes of work.
Initiative and the ability to structure time and prioritise effectively.
Excellent interpersonal skills and the ability to connect with a wide range of people.
To find out more and to apply for the role, please contact Isabel Britten at Merrifield Consultants.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age, or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout