Informatics Business Change Manager

The postholder will be required to: Engage with clinicians, secretaries, managers, and other internal and external stakeholders. Deliver a single and consistent project approach throughout the life cycle of the project and ensure all stakeholders are aware of project objectives and benefits. Work alongside and seek information or advice from a range of experts in clinical areas, Informatics and external companies. Build and maintain effective working relationships with all stakeholders. Persuade and encourage stakeholders to buy-in to change. Provide change management guidance and support to operational colleagues. Follow best practice project methodology to ensure delivery within the constraints of budget resources and project lead times. Plan and hold workshops or other interactive events involving staff groups to engage and communicate with the relevant staff. Create relevant system process documentation e.g. process mapping software and lead process mapping exercises to identify current and future processes. Identify gaps in the current processes and analyse findings to understand where improvements could be made to improve the workflow. Engage and collaborate with colleagues to redesign processes to ensure these are as streamlined and effective as possible. Escalate emerging concerns, risks and issues to ensure these are managed in line with the project governance and concerns can be addressed quickly. Create and update implementation plans routinely, including adequate testing of processes and user-support arrangements. Ensure regular contact and feedback with operational leads and system owners. Implement change using best-practice change management methodologies, and adjust strategies and plans as required. Measure benefits against the plan and report findings to programme management recommending corrective action where appropriate. Provide rigour and oversight to proposed changes to ensure that any changes are designed appropriately. Demonstrate how to use digital systems and provide support when staff need it. Write Standard Operating Procedures for digital systems. Maintain a high professional standard. Any other task/activities considered relevant to the role. The jobholder will be working within the Clinical Information Systems Change Team. The post holder will work closely with programme/project managers, project colleagues and other Informatics colleagues. The jobholder will need to liaise and work with a range of clinical, operational and management colleagues across the organisation and work closely with end-users within the Trust. The jobholder will also have regular contact with external companies who are working with us to implement or upgrade digital systems.