Address
Salary2 x full time (37 hours p/w) fixed term (1 year)
Location: York
Salary: £23,700 to £25,138 per annum
Role -1
Monday - Thursday 09:00 - 18:00
Friday 09:00 - 14:00
Role - 2
Monday - Thursday 09:00 - 17:30
Friday 09:00 - 17:00
Situated in the heart of the historic city of York, and with the addition of our London Campus, York St John University has a long and proud tradition as a distinguished higher education provider.
Our success is founded on the quality of academic teaching and research, our thriving campus environments, our professional and pastoral support, and our values of an inclusive, innovative and ambitious community with a strong sense of belonging.
The Team
The Information Services team provide first line support and signposting to all our customers, including staff and students. Located both in the Fountains Learning Centre and the Holgate Student Centre, the team handles a wide breadth of queries from a range of sources. Including in person, via telephone and via email.
The role
We are looking for people who are excited about customer services in a university setting and will commit to and help us improve our current high standards of service. In this role you will ensure that we provide a fast, accurate, and efficient customer service to students and staff within the university. The service is on the front line representing the university in the Fountains Learning Centre and Holgate Student Centre, helping customers to get the information and resources they need to be a success at the university.
In addition to staffing the two main information desks at the university, Information Advisers also:
answer phone calls and emails
register and maintain library user records
determine priorities of incidents and service requests for themselves and ITS
assist with issues related to equipment and online resource access for students and staff
provide materials for accessibility requests (sourcing or scanning)
assist students with their searches for books, journals, and other resources
assist with maintenance and control of library stock, including shelf checking and shelving
rove the buildings to assist students, staff and other users of the service
Required skills and experience
The successful candidate will thrive working in fast paced customer focused environment, and will be able to display experience of:
- · supporting customers with empathy
- · a desire to provide a continually excellent service
- · excellent communication and interpersonal skills
- · experience and familiarity with IT systems
- · ability to work using own initiative
- · flexibility to accommodate changing needs
As some of our service is located within the library, library experience is also a bonus.
Additional information
For informal enquiries please contact the vacancy chair - Jacob Powell
Unfortunately, this role is not eligible for Skilled Worker Visa sponsorship however we welcome your application if you are able to evidence right to work in the UK via an alternative route
If you require a reasonable adjustment in order to apply for this position please contact vacancies@yorksj.ac.uk. Within the application form there is an opportunity for you to request a reasonable adjustment at the interview stage of the process, however if you wish to discuss this in further detail at any point in the process please do not hesitate to contact us.
We offer a range of family friendly and inclusive policies and facilities to support staff from different backgrounds. As part of our commitment to providing an inclusive working environment, consideration is given to all requests for job share or flexible working arrangements.
Please note that CVs are not accepted in place of the application form.
Our benefits package
We offer a wide range of employee benefits including -
- Excellent annual leave entitlement, including five discretionary university closure days over the Christmas period
- Disability leave (applies to staff who have disclosed a disability and is also available to staff with disabled dependants)
- Pension scheme
- Health Cash Plan after six months service
- Employee Assistance Programme
- Paid leave for Armed Forces Reservists
- On-campus courses, one-to-one tutorials, and online resources to help you develop your digital skills and work with new software
- Relocation expenses package for certain roles
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Further information about life at YSJ
Read more about our culture, inclusive community, working arrangements and benefits for York St John employees
The latest news, views and stories from our staff and students can be found
We are committed to managing and reducing our environmental impact and to promoting sustainable development wherever we can, read more
Closing Date - Wednesday 21 February 2024 at midnight
Provisional Interview Date - Wednesday 06 March 2024
