Information Communications Technician Apprentice (Apprenticeship)

As an ICT Apprentice, you will be an integral part of our Infrastructure team, providing technical support across the business.
Under the guidance of a dedicated mentor, you will receive comprehensive training and development to equip you with the essential skills and knowledge needed to thrive in the role.
Role responsibilities:
Providing technical support to office-based and remote users, assisting with hardware and software issues, connectivity problems, and system troubleshooting.
Responding promptly to user queries and service requests, resolving technical problems and escalating issues as necessary.
Conducting user training to promote efficient and secure use of company systems and software.
Administering and maintaining core office equipment, including laptops, printers, PCs and scanners, and video conferencing equipment.
Overseeing software updates and patching.
Contributing to the configuration of system backups and disaster recovery plans to minimise data loss and downtime.
Managing security policies and procedures, including data protection and access controls.
Maintaining accurate documentation of the infrastructure, system configurations, and standard operating procedures.
Maintaining the Company's internal network infrastructure, ensuring connectivity and reliability for office-based and remote users.
Management of the company's Active Directory, including user management, access controls and security policies.
Training
Information Communications Technician Apprenticeship Level 3
The ICT apprenticeship will enable you to provide quality support to internal or external customers and troubleshoot system issues to keep your organisation running at all times.
This apprenticeship has two routes:
The Support Technician role is based around resolving system user queries and faults in a helpdesk environment. Support Technicians rectify or escalate faults rapidly to reduce the impact to their customer.The Network Technician role is usually desk based but may involve visits to client's premises to resolve issues. Network Technicians may be installing networked IT systems, including cabling and hardware, or cloud services to support expansion and better network services.
Our Information Communications Technician apprenticeship programme integrates six modules of technical training with work-based projects. This ensures that learning and skills are directly applied to the apprentice’s role, and maximises the time used as part of off-the-job training.
The modules include:
Networking Essentials
Cloud Services
Mobile and Operating Systems
Technology and Business
Scripting and Automation
EPA Readiness Training
For each module, learners benefit from attending small, scheduled Live Online classes taught by a subject matter specialist, combined with additional online learning that can be completed at their own pace. Each of our live classes are interactive and involve lots of practical discussion, giving learners quality time both with tutors and industry peers to spark new ideas and get new perspectives. Learners get practical lab time to hone their skills and learn from each other, as well as their tutor.
An apprenticeship has to be relevant to the job you are undertaking and you must dedicate time to off the job training, as well as completing knowledge, skills and behaviours associated with your apprenticeship.
Qualifications required
GCSE's grades 9/A* - 4/C including Maths and English.
A-Level or equivalent in a numerical technical discipline (e.g., Maths, ICT, Computing etc)
Skills required
Familiarity with computer hardware components and operating systems.
Basic understanding of networking concepts.
Awareness of Cybersecurity principals.
Some knowledge of scripting for automation and troubleshooting.
Prospects
The infrastructure team is split into 4 smaller teams comprising of the internal infrastructure engineers, external cloud infrastructure engineers, consultants, and database administration. There will be the opportunity to fill a position with any of the infrastructure teams and in each there will be the opportunity to develop and progress to a senior level with the right interest and aptitude. In addition the organisation has a significant software development function and a data function, each with specialist technical teams. The organisation takes an approach of investing in good people and fully supports growth and development of individuals, with internal promotion where applicable.
Qualification / Standard : ST0973 Information Communications Technician
Duration 18 months