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Form of work
SalaryAbout The Advocacy Project
We help people speak up and make decisions about their health, wellbeing and social care. We’re here to make sure people who are vulnerable because of their circumstance can understand their rights, make effective choices about their lives and voice their concerns.
Some of the ways we do this include:
• advocacy services that make sure people can express their wishes when decisions are being made about their care or wellbeing
• user involvement projects that help organisations improve what they offer by listening to people who use their services
• local Healthwatch services, which act as health and social care champions for the areas they serve and give people a direct channel to share their feedback
• innovative Personal Health Budget projects that allow people to access items and services to improve their wellbeing.
Our services are independent, confidential, and free to those receiving them. Together, our teams are standing up for essential rights and supporting people to have a say on the issues that matter to them.
About the role
This role will oversee the organisation ICT function, supervising the ICT officer. Key functions are:
• Develop the company’s strategy for using technological resources.
• Ensure technologies are used efficiently, profitably, and securely.
• Evaluate and implement new systems and infrastructure.
• Monitor and report on the use of technological resources to encourage maximum return on investment and enable business advantage.
• Ensure data security and compliance to data protection legislation.
• Travel will be required to organisation's offices for meetings.
Key responsibilities
Develop technical aspects of the organisation's strategy to ensure best value for money and alignment with its business goals.
Develop and manage the organisation case management system ensuring it meets the needs of the business including supporting users to use it efficiently and accurately.
Provide technology leadership for incidents and problems.
Management of all IT assets through their lifecycle and maintaining the asset register.
Manage system infrastructure to ensure functionality and efficiency, such as communication system (Horizon, Microsoft) and quality assurance.
Act as the Data Protection Officer across the organisation ensuring data security and compliance with data protection legislation.
Manage IT budgets to assess technological performance to make sure service operates efficiently and to budget annually.
Use stakeholders’ feedback to inform necessary improvements and adjustments to service provision.
Manage Digital related contracts with new and existing key suppliers.
Produce data reports as required for business needs
Work with senior managers to implement new business services to customers.
Oversee technological resources training to ensure user competency across the organisation is proficient.
Provide support, supervision, and management leadership for the ICT officer.
Undertake other projects and tasks as required.
To be the cyber and Information security lead for the charity keeping up with legislation and industry best practices
General responsibilities
Participate in team meetings and training.
Participate in personal, team and organisational development.
Contribute to monitoring reports.
Keep to our policies, including health & safety, and risk regulations.
Work to our mission, vision, and values.
Carry out other projects and tasks as needed
Person specification
We welcome applications from people with transferrable skills and qualities, and people with diverse employment histories and personal backgrounds.
Essential qualities and attributes and experience:
Salesforce developer skills to plan and execute the development of our core case management system, including, process automation, system integration and bulk data uploads. Application/ Interview
Demonstrable experience of leading, Planning and executing Cyber Security within an organisation Application/ Interview
Knowledge of technological trends to build strategy aligning to business needs. Application/ Interview
Understanding of budgets and business-planning Application/ Interview
Ability to conduct technological analyses and research for solutions to problems or business requirements. Application/ Interview
Project management of technological evaluation and deployment. Application/ Interview
Strategic thinking and problem-solving aptitude. Application/ Interview
Understanding of ITIL (Information Technology Infrastructure Library) and how it is used to deliver Digital services supporting systems and skills to provide support for the organsiation. Application/ Interview
Ability to support reporting processes. Application/ Interview
Must comply to working within The Advocacy Project code of conduct, and organisational policies. Application/ Interview
Ability to support reporting processes. Application/ Interview
Experience of providing support and management to a small team. Application/ Interview
Ability to work as part of a team and on your own initiative, to plan and prioritise your own workload. Application/ Interview
Promote The Advocacy Project in line with our mission, vision, and values. Application/ Interview
Commitment to ongoing professional development. Application/ Interview
Understanding data protection legislation and how to keep information safe and secure Application/ Interview
Desirable knowledge, experience, and qualifications:
Experience of working in the not-for-profit sector. Application/ Interview
Project Management qualification/experience. Application/ Interview
Benefits of working for us
We’re committed to providing an empowering, flexible and supportive working environment for all our staff.
Our employee benefits include 30 days annual leave (including up to 3 days between Christmas and New Year), participation in a pension scheme with 6% employer contribution, access to a free confidential counselling service, and an interest-free travel/bike loan.
All our staff are supported to learn and develop in a variety of ways, including a monthly lecture series where we invite sector experts to talk to our staff on topical issues.
We are a Disability Confident and Mindful Employer.
