Information & Support Adviser

Information & Support Adviser - Worthing £ 21,840.00 Perm
Office based Mon - Fri 09.00 - 16.30 or 09.30 - 17.00.
We are recruiting for an Information & Support adviser to help our clients and coordinate our personal assistants.
The Role
The overall purpose of the role is to join the Information & Advice (IAA) team as a Support Adviser. IAA offer information, advice, support and training to Direct Payments employers and personal assistants by telephone. Ensuring that the service meets the highest quality standards.
Responsibilities
* Handle enquiries from existing customers, their carers, social care/NHS staff and the general public including researching specific queries within required timescales and quality standards.
* Provide telephone support to disabled people, and/or carers who will be receiving Direct Payments to recruit and engage Personal Assistants
* Provide telephone support to disabled people, and/or carers who will be receiving Direct Payments to recruit and engage Personal Assistants
* Maintain detailed and accurate records of customer contact and other contacts ensuring that all required processes and data fields are completed as required.
* Maintain good up to date knowledge of direct payments, penalisation and employment law with guidance and team support.
Skills Required
* Experience of working in a Telephone based customer service environment.
* Empathetic with an ability to see things from the other person's point of view.
* Person Cantered - placing the customer at the heart of everything we do
* Strong understanding of the social model of disability and willing to promote its ethos and principles.
* Excellent telephone and written communication skills
* Proficient in use of MS Office applications - particularly Excel and Word and the use of web-based applications and email.
If you want a role where you will make a real difference in peoples lives apply now !

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.