Information Technology Support Analyst

IT Support Analyst - Exeter - £40k - Legal

1st / 2nd Line Support | Office 365 | Active Directory | Windows 10 | Azure | EndPoint

Salary: £40,000

Location: Exeter

Are you an IT/IS Support professional, looking for a new challenge in your career? Do you have demonstrable experience of working with Office 365 and Active Directory? Have you previously delivered in person and telephone support? Interested in working for an innovative and award-winning company who support the development of your career? If so, I have a fantastic opportunity for you!

I’m looking to speak with individuals who are comfortable delivering 1st and 2nd line support and deliver excellent levels of customer service. You will have a solid understanding of IT systems and be able to configure equipment for new starters. You must be highly organised with an ability to prioritise your workload to make sure that the required level of support is given to all members of staff.

Key Responsibilities

• 1st and 2nd line support to colleagues, assisting them with any difficulties they are experiencing with the companies IT systems
• Provide support for hardware, systems and applications both in person and over the phone
• Work alongside other IS teams to manage the technical escalation process
• Set-up and install equipment for new starters
• Prepare conference rooms and be on hand to support when colleagues have presentations

The Ideal Candidate

• Able to effectively communicate with colleagues at all levels of the business
• Capable of working within timescales to effectively meet deadlines
• Positive and proactive attitude with an ability to contribute to team success
• Can work without supervision but also has a willingness and desire to learn
• Excellent attention to detail

Desired experience with:

• Active Directory
• Office 365
• Windows 10
• EndPoint Manager
• Azure AD
• PowerShell
• SCCM
• Any legal technologies

If you would like to be considered for this role, apply below or get in contact with Andrew Rose for further details.

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