Information Technology Support Analyst

Role: IT Support Analyst (2nd Line Support, IT & Applications)

Location: Leicester (4 days per week)

Salary: Very strong salary and package including bonus and private healthcare

Are you working in IT Support, looking to gain exposure and training to market leading technologies, including Azure and Dynamics 365? Would you like to join a FTSE 100 company with a clear career progression plan? If so, we would love to speak to you about this IT Support Analyst opportunity, supporting the applications, laptops, devices and networks which are used by 3000+ employees across the UK, for a FTSE listed company.

This is ideal for an experienced IT Support Analyst / Applications Support Analyst / 2nd Line Support Engineer looking progress their career within a first-class IT Service team.

Although the right knowledge and skills are desired, the main requirement is for people who have a desire to continually learn, develop and ensure an excellent IT service is provided to the business.

The Role

• Ensure all services are stable and performing to the agreed service levels in order for the business and users to continue operating effectively on a day to day basis.
• Help manage and administer the mobile device estate (mobile phones and tablet devices).
• Ensure sites are connected and have access to IT systems.
• IT application support, working with specialist IT partners where required.
• Assist 3rd party suppliers in connecting and testing site connectivity using broadband and mobile data technologies.
• Be open to upskilling in new technologies such as Azure and Dynamics365
• Effectively and accurately communicate relevant information to the customer and 3rd parties as required.
• Liaise with external suppliers to ensure OLA/SLA’s are met.
• Handle customer escalations and assist in escalating to 3rd parties.

The role will initially be based in their Leicester HQ 4 days per week, with a more flexibility available once familiar with the technologies and ways of working.