Information Technology Support Analyst

The Role

The IT Support Analyst is central to ensuring that all colleagues at Evident have a secure and productive work environment by providing equipment that enables our teams to collaborate, unlocking value as rapidly as possible. They are responsible for ensuring the setup and configuration of users and resources on Windows 11 & Office 365. They will be responsible for resolving support queries from our internally based staff within SLA’s. This role covers all aspects of IT End User Support, from printers and Audio-Visual technology to cloud configuration in 365 and Azure. An ability to communicate effectively across all levels of the organisation in a customer focused manner is paramount.

The IT Support Analyst will also support the IT Security and Infrastructure manager in ensuring that our working environment is kept safe from malicious cyber threats and will be responsive to their role in mitigating these. Through following process and thinking about security at every level.

What you’ll do

The main duties of the IT Support Analyst are to:

• Ensure security of all end user devices and management systems are patched and monitored for compliance.
• Provide support for the Office 365 systems, e.g., Outlook and Teams.
• Provide Audio Visual Polycom system troubleshooting and maintenance.
• Lead the setup, configuration, documentation, and secure management of all devices used throughout Evident.
• Maintain the asset register for all hardware and software assets, ensuring accurate records of acquisitions, disposals, and licenses.
• Maintain detailed documentation of infrastructure configurations, device setups, security protocols, and asset records. Ensure compliance with industry standards and regulatory requirements.
• Ensure a consistent high level of IT service are available to our colleagues.
• Provide support to the technology team with support on Azure, 365 and other cloud services.
• Monitor systems, check backups and document processes to ensure Evident remains compliant with Cyber Essentials plus and other audits.
• Support Security & Infrastructure Manager on configuring systems securely and best practice is followed.

About You

You will:

• Possess IT qualification equivalent to Windows 11. Comptia A+ is a plus.
• Demonstrate previous experience in an IT support-based role.
• Solid technical background with an ability to give instructions to a non-technical audience.
• Be proficient in the use of Windows 365. Experience with Azure and Powershell is also highly desirable.
• Have strong customer service and interpersonal skills.
• Be able to multi-task and work under pressure with excellent time management skills.
• Possess knowledge of AWS, GCP and Meraki, or the capability to establish knowledge fast.
• Demonstrate a proactive approach to work, with motivation to get things done.

The Company

At the forefront of our industry, Evident’s core product line includes registry systems that underpin renewable energy certification and trade in over 50 countries. With users from over 4,000 organisations, including some of the world’s leading brands, we strive to deliver outstanding service that can rapidly respond to changing demands. Business growth rates over the past five years have exceeded 100% per year.

You will be joining a professional and friendly team of passionate people who are able to learn from one another. With offices in Sheffield and London, we also work closely with our partners based in the Netherlands and many other countries. We provide excellent initial and ongoing training and invest a great deal in personal development, with opportunities for career progression and engaging projects a key part of our responsibility to you.

Our mission is:

To be a leading, flexible, and expert partner in delivering a sustainable global society.

Our values are:

• Professionalism – as individuals and as a business.
• Integrity – honesty and fair value in all we do.
• Excellence – every action matters; give your best and take responsibility for your actions.
• Respect – for everyone, including your colleagues and yourself.

Package Description

• Salary: £25 – 30k per annum (FTE) depending on experience.
• Hours of work: Full time, 35 hours per week Monday to Friday with a one-hour lunch break.
• Benefits include: 25 days holiday (pro rata), contributary pension, flexible/hybrid working, Employee Assistance Programme, Cycle-to-Work Scheme, Eyecare vouchers and more

Equality, diversity, and inclusion

Equality, diversity and inclusion are essential to our business strengths. We believe that excellence comes through recognising the value of each individual. Evident welcomes applications from all candidates irrespective of age, pregnancy and maternity, disability, gender, gender identity, sexual orientation, race, religion, or belief, or marital or civil partnership status.