Inside Media Coordinator

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
Inside Media Coordinator
HMP Doncaster
Full time, 40 hours
Monday
- Friday Salary: £37,000
- £40,000 Per annum
HMP & YOI Doncaster is a Category B prison and it predominantly serves the courts of South Yorkshire and currently holds up to 1,145 male prisoners over the age of 18. We are located in the centre of Doncaster Town Centre within walking distance of the railway station and bus station. As a resettlement prison we work with our prisoners, particularly those serving less than 12-months, to ensure that they have the support they need for resettlement as well as access to the services and support available to them after release. Most of our prisoners are released back into South Yorkshire.
Here at Serco, we have a vacancy for an Inside Media Coordinator to join our amenities unit at HMP & YOI Doncaster.
As the Inside Media Coordinator, you will develop, administer and deliver all aspects of the media provision, taking responsibility for starting and maintaining a family video messaging service. Additionally, you will assist the Inside Media Manager in the delivery of all work / education provision which increases employability, reduces the likelihood of re-offending and prepares prisoners for a successful return to the community.
Day to day duties:
- Planning, delivery and administration of family video services, for HMP Doncaster and across the Justice and Immigration estate.
- Support in the delivery of the media provision within the establishment. Including covering of events, photography, corporate communications and associated post-production requirements.
- Identify new training provision using high quality learning materials, equipment and resources to maximise productive and effective learning opportunities for trainees / students.
- To ensure the delivery of a family video messaging service, in accordance with LSS and GDPR.
- Maintaining accurate records, including trainee / worker attendance, records of work, progression route and levels of achievement. Ensuring that family contact information and public protection is collected and stored appropriately.
- Establishing and maintaining positive and professional relationships with trainees / students, to create an appropriate environment for work / learning.
- Managing resources within budget; carefully managing the use of equipment and resources, actively encouraging students to value them.
- Planning, delivery and administration of family video services, for HMP Doncaster and across the Justice and Immigration estate.
- Support in the delivery of the media provision within the establishment. Including covering of events, photography, corporate communications and associated post-production requirements.
- Working in accordance with all statutory, Home Office, company and department requirements (these include, but are not limited to, Health & Safety, Race Relations, Suicide Awareness, Security policies and procedures). This will include reporting security and /or intelligence information immediately to the Education Manager and making referrals to the designated person/professional service providers.
- To share in the responsibility for ensuring good standards of trainee / student behaviour and taking appropriate disciplinary action as required.
- To undertake all other duties as directed by your line manager.
What you need to do the job:
We are looking for an individual who has the DTTLS/Certificate In Education / PGCE,
Degree Level in subject specialism.
As a minimum you must have the PTTLS Qualification with a willingness to work towards CET level three.
The successful post holder must have excellent IT skills – including using Outlook and Excel.
You must demonstrate experience of working in an environment that demands strong interpersonal, oral and written communication skills.
Have demonstrated flexibility and the ability to work to deadlines and under pressure.
Recent experience, and appropriate knowledge, of delivering media-based activities.
Additionally, having experience of a custodial environment is essential..
Having excellent skills dealing with people and having good written and verbal communication skills are also essential.
What we offer:
- Up to 6% contributory pension scheme
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme and more
- Access to a huge range of discounts and exclusive deals such as Merlin Attractions, mobile phone, cinema, retail, leisure and hospitality discounts
- A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion
- Interesting and enjoyable work
- A safe and supportive culture
Why Serco?
A place you can make an impact: You’ll contribute to the reintegration of ex-offenders back into society, helping them to address the factors that influence their offending behaviour. You’ll see your skills and experience make a tangible difference to the people you work with.
A place you can count on: With six prisons across the UK and a breadth of roles, you’ll be wholeheartedly supported with development and career progression.
A place for you: You’ll become an integral member of a well-defined and supportive team, who believe passionately in the value of our work. We promote an empathic approach, respecting individual differences and the value of diverse perspectives.
About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme