Inside Sales Administrator

Platform Resourcing are currently working with a leading manufacturing company who are looking for additional support within a Sales Order Administrator roleon a temporary basis. This is an office based role The successful candidate will be responsible for responding to customers inbound enquiries by phone or email to accurately take detailed order requirements, ensuring they are inputted into the system correctly and speaking to the wider business to check delivery times. You will play an integral part within an experienced team.

You must have strong communication skills with excellent customer service abilities, being able to liaise comfortably with customers whilst taking details efficiently in order to process orders.

Benefits of the Sales Order Administrator role:

• Salary of up to 25,000 (Temporary Role)
• Monday - Friday either 8-4:30 or 8:30-5
• Office based from Cwmbran
• 25 days holiday plus bank holiday
• Health care after 5 years
• Free car parking
• Pension and Life assurance after 2 years
• Comprehensive training and development packages

Duties and Responsibilities

• Acting as the first point of contact for customers over the phone and via email
• Effectively manage customer enquiries about products and prices and order requests
• Field and log and customer concerns/complaints
• Answer queries regarding orders and products, relating to lead times, delays, prices etc.
• Process customer orders checking all relevant data is added for order input
• Contact customers where information not clear or missing on orders
• Bulk order management and resolution
• Liaise with dispatch department to resolve delivery issues
• Liaise with customers regarding delays due to manufacture/stock
• Carry out general administrative duties as required

Essential Experience/Qualifications for the Sales Order Administrator position

• Experience within a manufacturing, engineering, or construction environment in an office-based role is beneficial but not essential
• Experience in Order processing, sales administration is preferred but not essential
• Great attention to detail and experienced in accurate data entry
• Professional telephone manner
• IT literate
• Organised, systematic and precise

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By applying for this position, you are giving consent for Platform Resourcing Limited to contact you regarding this vacancy and to discuss potential opportunities that would be seen to be in both parties' interest for the explicit reason of assisting you to find work. Your details will not be passed on to any prospective employer/s without your prior consent. Platform Resourcing will not share any of your details with any third parties unless deemed suitable by you as the applicant/data subject.

The above is a general overview and should not be used as a comprehensive list of Platform Resourcing Limited's commitments. You can find more information on how we handle your data please see our Data Protection and General Data Protection Policy within our policies page on our company website. If you have any questions, please call before applying.

Platform Resourcing are advertising this vacancy and are acting as an employment agency