Inside Sales Administrator

Platform Resourcing are currently working with a leading manufacturing company who are looking for additional support within a Sales Order Administrator role on a temporary basis. This is an office based role The successful candidate will be responsible for responding to customers inbound enquiries by phone or email to accurately take detailed order requirements, ensuring they are inputted into the system correctly and speaking to the wider business to check delivery times. You will play an integral part within an experienced team.
You must have strong communication skills with excellent customer service abilities, being able to liaise comfortably with customers whilst taking details efficiently in order to process orders.
Benefits of the Sales Order Administrator role:
Salary of up to £25,000 (Temporary Role)
Monday - Friday either 8-4:30 or 8:30-5
Office based from Cwmbran
25 days holiday plus bank holiday
Health care after 5 years
Free car parking
Pension and Life assurance after 2 years
Comprehensive training and development packagesDuties and Responsibilities
Acting as the first point of contact for customers over the phone and via email
Effectively manage customer enquiries about products and prices and order requests
Field and log and customer concerns/complaints
Answer queries regarding orders and products, relating to lead times, delays, prices etc.
Process customer orders checking all relevant data is added for order input
Contact customers where information not clear or missing on orders
Bulk order management and resolution
Liaise with dispatch department to resolve delivery issues
Liaise with customers regarding delays due to manufacture/stock
Carry out general administrative duties as requiredEssential Experience/Qualifications for the Sales Order Administrator position
Experience within a manufacturing, engineering, or construction environment in an office-based role is beneficial but not essential
Experience in Order processing, sales administration is preferred but not essential
Great attention to detail and experienced in accurate data entry
Professional telephone manner
IT literate
Organised, systematic and precisePrivacy and General Data Protection Policy
By applying for this position, you are giving consent for Platform Resourcing Limited to contact you regarding this vacancy and to discuss potential opportunities that would be seen to be in both parties' interest for the explicit reason of assisting you to find work. Your details will not be passed on to any prospective employer/s without your prior consent. Platform Resourcing will not share any of your details with any third parties unless deemed suitable by you as the applicant/data subject.
The above is a general overview and should not be used as a comprehensive list of Platform Resourcing Limited's commitments. You can find more information on how we handle your data please see our Data Protection and General Data Protection Policy within our policies page on our company website. If you have any questions, please call before applying.
Platform Resourcing are advertising this vacancy and are acting as an employment agency