Company

Anton Paar Tritec SaSee more

addressAddressSt Albans, Hertfordshire
type Form of workFull Time
CategoryCustomer Service

Job description

Anton Paar, one of the world leaders in laboratory instrumentation and services, has a new vacancy for an experienced Inside Sales & Coordinator-Service or ambitious administrator with a desire to grow. Based at the company's St Albans/Luton headquarters this role will report to the Service Manager and work closely with the service team. The successful candidate will be a part of a small team proactively selling service contracts to our customers and support the coordination of the service team.

Responsibilities:

· Achievement of agreed targets for the service contract business through the Inside Sales process.

· Management of the renewals for existing customer contracts plus the generation of leads for new contract business.

· Invoice customers on receipt of orders and follow up on payment in the event of delays

· Communicate with engineers and customers to plan maintenance visits 2 to 3 weeks in advance. Using CRM and other data sources/systems to see the upcoming work and book appointments

· Preparing quotations and communicating with existing and potential customers by phone and email to negotiate, sell contracts and secure orders.

· Maximising the contract value through the upselling of additional services and checking account details for additional instruments that could be included

· Generate Service Orders for the contracts sold to allow the Service Engineers to deliver the required activities

· Maintain the scheduling tools and engineer calendars to show all activity planned for the coming weeks.

· Manage incoming technical enquiries from customers and allocate to the right resource for resolution

· Re-plan workload as required to provide timely response and resolution to instrument breakdowns through organization of engineering resource and management of purchase orders

· Run analysis to identify the spare part requirements for upcoming work, compare to available stock and ensure stock levels are appropriately maintained

· Maximising the contract value through the upselling of additional services and checking account details for additional instruments that could be included

Requirements:

· Previous experience in an Inside Sales or coordinator role

· Strong administration experience

· Excellent communication and interpersonal skills through all channels.

· Self-motivated, highly organized, enthusiastic, can do attitude, able to work under own initiative

· Good computer literacy. Competent in use of MS Office and CRM software

· Located in the South East with easy access of the St Albans/ Luton office

We offer you:

  • Annual leave of 25 days plus Bank Holidays – increasing to 28 days after 1-year service
  • Private Health Insurance
  • Company pension scheme
  • Life assurance equivalent to three times your annual salary.
  • Flexible working options.
  • Full training and ongoing support to enable you to fulfil your role to the best of your potential
  • Social events
  • Great environment and a working culture which encourages inclusion and diversity
  • Potential for growth within a dynamic company

Find more interesting job openingsat Anton Paar here >>

Refer code: 2871714. Anton Paar Tritec Sa - The previous day - 2024-02-26 02:18

Anton Paar Tritec Sa

St Albans, Hertfordshire
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