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Position Overview:
Are you an experienced engineer looking for a new challenge? Would you like to work at the forefront of machine control and construction technology?
We are looking for passionate and dedicated engineers to join our team and help support our customers with Trimble® installations and calibrations.
SITECH's field-based Installation Engineers are responsible for providing customer support through the performance of on-site Machine Control installations, measure, diagnosis, troubleshooting, service, and repair of on machine control systems – across all machine types, brands and technology models on a National scale.
The Installation Engineer will be responsible for the installation of Trimble hardware (Base kit), including accurately measuring the machine control systems on OEM (Trimble Earthworks, GSC900) dealer machines and customers construction equipment
As part of the SITECH customer proposition there will be a requirement to provide “hands-on” training to end-users on the operation of Machine Control systems where necessary and delivering technical assistance when required, alongside our Technical Support and Application team.
The role requires remote working and may include National coverage with occasional stays away from home, a can-do, will do customer centric attitude where customer satisfaction and the ability to work both alone and as part of a team are the key elements to the success of this role.
A background in Plant, mechanical and electrical engineering is required but not essential. On job training will be provided for a successful candidate. A keen eye for detail and the ability to fault find through knowledge / experience and root cause mechanical / electronics awareness.
Job Description:
- Installation – Primary resource in providing on machine installation, on SITECH / Trimble equipment across all OEMs, OEM Dealers and Customers. [Dozer, Excavator, Grader, Paver, Compactor with GCS900, CCS900, DPS900, Earthworks systems].
- Service – Primary resource in providing on maintenance, support call-out / telephone calls, trouble shooting and support on SITECH / Trimble equipment across all OEMs, OEM Dealers and Customers.
- Measure & Calibration / Advisory / Consultation – Resource in Calibration/re-calibration of SITECH / Trimble machine control equipment as part of the installation, rental, or support of equipment in the field.
- Operations – Support the Machine Control Installation, Calibration and Support Team Leader to effectively deliver customer requirements with installations and planning of operations.
- Operations – Ensures the operational quality of the system by documenting post-installation testing for record keep.
- Training & Development – Provides operator training to end-users where necessary on system use / operation. Be a trusted ambassador for the integration of technology on machines within the field.
- Training & Development – Train others
- Operational Support – Provides support regarding teams, stocks, vehicles, improvement and training is provided when requested by the Service & Operations Manager.
- Self-Management – Ensures that installation, calibrations, field service and general activity and administration are completed fully, documented and to the high standards expected from SITECH UK and Ireland and Trimble [At all times – in line with Team Leaders, Operations and planner requirements].
- Results – Understands importance of customers as the life of the organisation and all activity has a level of urgency and customer centricity to ensue high performance relies on results and first-time fix on time and to standard – results and revenue are based upon performance of this key element of the organisation.
Competencies:
- Customer Focus: Being successful means continuously paying attention to customer needs and adapting as these evolve. This heightens the importance of building strong customer relationships and delivering customer centric solutions.
- Cultivates Innovation: Paying attention to what customers want and need – new and improved products, services, solutions, and experiences. Taking initiative and collaborating with people who have diverse points of view. Embrace the mindset you and Finning are never done, never satisfied, never standing still.
- Courage: Being comfortable with the conflict that is inherent to be a champion of an idea or course of action. Meeting tough situations head-on to constructively resolve them. Saying what needs to be said at the right time, to the right person, in the right manner to effect change.
- Commercial Mindset: Understanding the business and paying attention to business problems (complex and less complex) from all angles. Applying knowledge of the business and marketplace to negotiate and structure interaction. Not only understanding key financial and commercial fundamentals, but more importantly how to incorporate a commercial thinking mindset into every major decision made
- Decision Quality: Good decisions are based upon a mixture of analysis, wisdom, experience, and judgement. Quality decisions while working in an environment where ambiguity/uncertainty are the norm
- Situational Adaptability: Paying attention to circumstance and adjusting according. Being able to recognise the need to be flexible and act different because no two situations are exactly alike. The outcome will be ease of transaction and effectiveness of interaction
We are committed to diversity at Finning, to building and sustaining a diverse and inclusive workforce and as an equal opportunity employer we encourage applications from all qualified individuals. Finning does not discriminate against applicants based on genders, races, national and ethnic origins, religions, ages, sexual orientation, marital and family status, and/or mental or physical disabilities.
