Installations Coordinator

INSTALLATIONS COORDINATOR
CARDIFF/HYBRID
£23,500 + 10% BONUS
FULL-TIME, PERMANENT
We have a great opportunity for an enthusiastic individual to work as an Installations Coordinator. Our client is a worldwide distributor of products, services, and supplies for the healthcare sector.
As an Installations Coordinator, you will be responsible for providing excellent communication, co-ordination and support to customers to ensure that any issues arising from installation are dealt with quickly and efficiently to improve customer satisfaction and minimise business impacts and reduce escalated complaints.
Responsibilities:
As an Installations Coordinator, you will be:
• Communicating clearly and effectively through various mediums, ensuring the customer’s issues post install are booked quickly and efficiently.
• Optimising the use of Engineers’ time through careful planning and correct allocation of resources to ensure a prompt resolution
• Instructing external carriers to arrange transportation of goods
• Tracking deliveries, obtaining proof of delivery, investigating missing or damaged parcels and arranging collection of items.
• Logging and resolving post install issues, liaising closely with the Sales Support Team.
• Providing trends and reporting on Post install issues and make recommendations on how the process can be improved and point of failure can be addressed
• Accurately recording all communications and actions into the CRM system
Requirements:
To be considered for the role of Installations Coordinator you must have:
• Previous experience within a Coordination or Phone-Based Customer Service/Complaints environment
• Excellent problem solving skills
• IT literate with knowledge of Microsoft Office
• Excellent communication and relationship building skills
• Highly organised and able to multi-task
So, if you are interested in becoming an Installations Coordinator, then apply with your CV today.
Why miss out? Apply now!