Insurance Business Analyst

Role: Insurance Business Analyst

Job Type: Permanent

Location: London, United Kingdom

Ready to utilise your experience of Business Analysis in the Insurance domain?

We have an exciting role for you – Insurance Business Analyst.

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We don’t just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation.

The Role

We are looking for an Insurance Business Analyst who will Support to improve their processes across functions such as Product Management, Underwriting, Sales & Distribution, Customer Servicing, Claims Management, etc.

• Conduct workshops with Client’s Business & technology SMEs / leadership to understand their needs/problems/challenges.
• Collaborate with Technology teams to develop solutions to address Customer’s needs / problems / pain-points and present the same to Clients.
• Create Point of views on trending topics that are of interest to Insurers.
• Create assets/accelerators/frameworks that can leveraged in consulting engagements.
• Experience in identifying and translating business needs into clearly defined requirements.
• Experienced in documenting inclusive of business use cases, process flows, data flows, etc.
• Plan, facilitate, and conduct requirements gathering sessions, meetings and presentations with clients.
• Lead review sessions for completed business/functional requirements with key business users - ensuring consensus gaining and final business approval.
• Collaborate with development and testing teams to provide subject matter expertise - ensuring that out of the box functionality is leveraged whenever possible.
• Assist in troubleshooting and resolving issues.
• Ensure that proposed solutions are focused on improving efficiency and effectiveness of the business processes and are consistent across products where possible.
• Participate in the development and planning of the User Acceptance Testing activities, including test plans and scripts - based on requirements.
• Facilitate UAT execution phase and work with business lead and project manager to obtain user acceptance test sign-off.
• Agile projects with user stories, defect management experience using JIRA tool - will be an added advantage.

Experience Required

• Good years of experience in insurance. Operational and/or technology experience would be an advantage.
• Experience of working for an insurer, broker, consulting firm or fintech.
• Industry/Domain Experience: Life Insurance, Retirement/Annuity/Pension, Health Insurance, non-life Insurance, Reinsurance or Broking.
• Experience in working with Insurers’ technology & Business SMEs.
• Strong client Communication, Interpersonal, Listening skills, Problem-Solving & Consultative mindset
• Highly Self-motivated, analytical and ambitious.

Rewards & Benefits

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

Diversity, Inclusion & Wellbeing

At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is ‘Inclusion without Exception’.

You’ll find a welcoming culture and many internal volunteering and social networks to join. Our diversity, inclusion and social activities include LGBTQ+ and mental health networks, as well as health and wellness initiatives and sports events (we even sponsor the London Marathon).

TCS celebrates inclusion without exception. We are open to all and treat applications equally, regardless of ethnicity, disability, gender, age, sexual orientation, or beliefs.

If you are an applicant who needs an accommodation due to a disability to complete an employment application, or during any phase of the hiring process, please contact us at

[ Email address blocked ] with the subject line: “Disability Accommodation Request”.

Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.

Application Process

1. Online application > 2. Technical discussion > 3. Managerial discussion > 4. HR discussion

Join us and do more of what matters. Apply online now.