Insurance Claims Handler

MAIN REQUIREMENT - INSURANCE AND CLAIMS HANDLING BACKGROUND

The Best Connection are currently seeking experienced Insurance Claim Handlers, for our client in the Mansfield area

Duties:

• Managing claims from the start through to settlement
• Making decisions collectively on the extent and validity of a claim
• Checking for any potential fraudulent activity
• Analyse a claim made by a policymaker to establish whether it satisfies the policy conditions
• Guide policyholders on how to proceed with the claim, whether that be inbound or outbound calls
• Monitor the progress of a claim
• Escalating problems to other members of the team
• Data entry / use of computer software
• Liaising with internal departments
• General administration duties

The ideal candidate will be able to:

• Have a great knowledge of problem solving
• Work hard to deliver the best possible outcome
• Provide the best service
• Excel at building rapport with customers
• Excellent interpersonal and customer service skills in order to provide relevant and accurate information to customers

Working hours:

• Monday - Friday 9am - 5pm (37.5 hours per week)
• Potential over time available, paid at time and a half
• You must be flexible to work some weekends!
• Pay rate is 11 to begin with, however there is also the potential of a pay increase, following a successful probation period

A full CV will be required, followed by an interview directly with the company