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Form of workJoin our community.
An exciting opportunity has arisen for an Insurance Consultant within our Insurance & Protection Team in Glasgow, a centre of excellence for the bank. The role offers a salary within a range of £23,036 to £27,101, in addition you would receive a £500 Flexible benefit and be included within a discretionary performance related bonus scheme. Salary will be dependent on experience and would be confirmed at offer should your application and interview be deemed successful.
At Santander we're driven by our purpose - to help people and businesses prosper. We help our customers at the moments that matter most and champion businesses to help them to grow sustainably. That's why we're building a community to be a digital bank with a human touch and deliver an outstanding customer experience living our values of Simple, Personal and Fair.
You'll receive inbound calls and arrange follow-up appointments which you will manage personally through your diary. Quality conversations are crucial, our calls allow you to build relationships and identify opportunities to help protect our customers.
You'll be given support and development to help you maintain competence in your product and process knowledge while providing exceptional customer service. Working together, we strive to coach and develop you to your full potential, broadening your skills and supporting career growth.
The difference you will make.
- Discussing insurance needs to deliver products and services that are right for our customers
- Demonstrating excellent customer service through a mixture of inbound calls and follow-up appointments
- Managing your own diary and taking responsibility for your personal and professional development
- Working within policies and guidelines, meeting regulatory expectations
What you will bring.
- Previous experience in a customer service environment
- Customer focused and positive approach to work
It would also be nice for you to have.
- Excellent communication skills
- Great listening skills
- Knowledge of Mortgages and Insurance
- Knowledge of Microsoft Office Packages
What else you need to know.
We want our people to thrive at work and home, and we recognise that many people benefit from flexible arrangements. To enable us to deliver the best outcomes for our customers and to help each other develop we understand the importance of having the right balance of spending time together in an office while maintaining flexibility.
By working this way, we can continue to create moments that matter for everyone. To support this, we offer site-based contracts with a hybrid working pattern and we're happy to discuss specific requirements throughout the recruitment process.
This role is based in Glasgow and our current expectation is at least 2 days in an office every week.
This is a full-time permanent role.
The working hours will be 35 hours across Monday-Friday 9am to 8pm & Saturday 9am-4pm.
If you are successful in reaching interview stage, your interview will be conducted remotely via MS Teams.
Everyday Inclusion.
At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
How we'll reward you.
In addition to your salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
- Starting salary of £23,036 plus a £500 annual cash allowance to spend on our great range of benefits
- 25 days' holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year
- Eligible for a discretionary performance-related annual bonus.
- Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments
- Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass.
- We put 8% of salary into your pension, even if you don't contribute yourself. We'll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer
- Support your favourite causes through charitable giving and our community partnerships
- Share in Santander's success by investing in our share plans
- 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more
Right to work in the UK.
Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.
What to do next.
If this sounds like a role you're interested in, then please apply.
If there's anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it's a copy of our application form in another format or additional assistance, we're available through telephone, email, or face to face. You can contact us at resourcing@santander.co.uk or call 0870 414 9080.
