Insurance Home Assessor - On Road

Our Client provides smarter products and solutions to safeguard their customers in their time of need. The range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

As an employer of choice in this space, they are offering a competitive salary, fully maintained motor vehicle, targeted training & professional development, and career progression. The Employee Benefits are second to none. There is also true work life balance.

We are looking for applications from people between Liverpool to Bankstown up to Parramatta and we have a 2nd role in Woolongong.

About The Role

You will be responsible for attending, inspecting and reporting on damage to domestic buildings of insured properties, ascertain the best report method and recommend a scope of work for Home Claims authorisation. In addition, you will work closely with a panel of builders ensuring they perform repairs to our customers’ homes to a high standard, in a timely fashion and for a fair and responsible price.

You will play a critical role in evaluating property damages, assessing claims, and ensuring accurate and fair settlements for our policyholders.

• Attending client’s properties and accurately reporting on building damage to domestic insured properties
• Providing accurate Scopes of Works for rectification works to be carried out on insurable events
• Submitting reports, reviewing SOW’s and documentation in a timely manner (as per set SLA’s)
• Determining and advising on the overall best method of repair of the building
• Adhering to the company values and high customer service expectations
• Customer satisfaction checks in relation to building repairs
• Liaising with builders and external contractors
• Compliance with statutory and industry and company requirements
• Project Coordination & Management on complex / large loss claims
• To achieve consistent adherence to key performance measures (KPI)
• Virtual / desktop assessments & triage

About You

• Experience in any of the building trades
• Experience in managing quality building work and enhancing customer satisfaction on the insurance side ie Estimator, Supervisor or experience as an Assessor
• Background in producing accurate scopes of works;
• Exceptional time management and organisational skills;
• Reputable communication skills and conflict resolution handling;
• Experience in managing, coaching and appraising builders;
• Proven experience in building effective business relationships with builders;
• Insurance experience preferred, but not essential.

So, what's in it for you?

• Fantastic salary package + vehicle, mobile phone + uniform
• Comprehensive training, ongoing support, and professional development
• To work for an innovative and dynamic company
• Strong investment in our Assessors with continuous learning of the ever changing repair industry and methods of repair

Client Perks

• Extra leave - Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
• Paid parental leave - We support our new parents with paid parental leave and other benefits.
• Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
• Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
• Employee discounts - You’ll receive discounts on Car, Home, and Travel insurance.
• Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
• Onsite facilities - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
• Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.

If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.

This is a genuine career opportunity on offer so do not hesitate. Apply now by following the links below, please ensure to attach your resume in MS Word format & we will be in touch shortly!

Hinchen Resources are a team of experienced industry recruiters who offer a highly informative honest process, where our genuine goal is to provide a quality and valued service. One that is respectful to all and is as transparent as possible. Confidentiality is assured with all applications, with your privacy our utmost priority.