Integrated Care Coordinator

Integrated Care Coordinator

Job Description

Permanent contract | £26,421 to £28,770 per annum (Scale F) | 37 hours per week | Reed House, Norwich

Central Norfolk HomeFirst Hub An exciting opportunity has arisen within the Central Norfolk HomeFirst Hub Integrated Care Coordinator (ICC) team for a full time Integrated Care Coordinator (ICC) on a permanent contract. Working on a rolling 4-week working pattern, this post will include weekend working. Norfolk has a long-standing commitment to ICC roles, seeing them as essential to the development of integrated teams and ways of working. This role will see you working for the Central Norfolk HomeFirst Hub which covers Norwich as well as North and South Norfolk. 

The HomeFirst Hub is an integrated team working closely with Norfolk Community Health & Care (NCH&C), NHS Acute colleagues, Voluntary sector and other Norfolk County Council colleagues supporting individuals on the Discharge to Assess pathway home and those experiencing complex admission avoidance situations within the Network of Escalation Avoidance Team (NEAT). You will plan and coordinate discharges from community and acute hospital settings to allow individuals to return home, access reablement opportunities and support them by applying a holistic approach to making onward referrals. The model also includes supporting people in crisis already in their usual place of residence and preventing unnecessary admissions to hospitals or other settings such as care homes. You will work alongside many different professionals and services such as Nurses, Therapists, Care providers and Social Workers, fostering and promoting multi-agency working. You will be positive, flexible and open to change which is sometimes fast paced. You will link closely with all other ICC’s within the team and support the wider team demands where needed. You will monitor the patient journey by completing desktop analysis of patient records and by making telephone contact with people we have supported. 

You will support colleagues to manage complex situations using data, system knowledge and onward referral pathways. You will work with multiple systems such as LAS, SystmOne, PAS and NCAN and will make onward referrals to external and voluntary organisations. You will be a highly motivated and enthusiastic candidate and will have a high level of education (eg NVQ level 3, GCSE Levels or equivalent) and previous experience of working in the voluntary sector, primary care, the NHS, Social Care or an multi-disciplinary team. A positive can-do attitude is essential alongside professional curiosity around information exchange and community resources. You will have an awareness and understanding of relevant health and social care legislation, excellent interpersonal and organisational skills along with a high level of administrative and IT skills. You will be competent at working at pace in a responsive fast paced environment. The HomeFirst Hub operates a blended model of office base and virtual working, currently from a range of bases including the Norwich Community hospital and Broadland Business Park. We are looking for a longer-term base to continue to develop this dynamic integrated team. We offer a friendly, supportive team, regular supervision, and the opportunity to develop your skills and co-produce the role in line with the NHS Long Term plan. 

For an informal discussion about the post and working hours please contact Megan Anderson - ICC Team Leader for HomeFirst Hub (Central Belt) on 01603 222872. To optimise the experience for our service-users/patients, we are further developing our hospital pathway. As a result, this post is likely to be within the scope of a staff consultation process, and we will continue to engage with you about any further changes to the scope of the role as appropriate over the coming months.

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement with the ability to buy and sell leave
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need.  
• Financial benefits such as:
  • ‘Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.   
  • A Blue Light card for Fire Service and Social Care Workers
  • Relocation expenses paid upfront (where applicable)
  • An advance of your expenses if you travel for work
  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.
  • A payment if you refer someone you know to a hard to fill job. 
  • Tax efficient ways of getting extra pension, new bikes and electric cars.

Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria. You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

Closing date: 8 February 2024 at 23:59