Integrated Living and Support Services Manager

Lincolnshire Housing Partnership is looking for an Integrated Living and Support Services Manager who has vision and a strategic approach in not only delivering a great service, but who shares our "Customer First" value and culture.

Although this role is largely based in Boston, Lincolnshire, there will be a requirement to oversee services and Support the Neighbourhood Team with door entry systems in the Grimsby area.

We're offering an excellent salary of £45,647 plus some great corporate benefits.

As the Integrated Living and Support Services Manager your main responsibilities will include the safe and effective running of your services. You will be the single point of access for customers regarding all housing for older and vulnerable customer’s and Support related queries. You will be a positive and professional representation of the organisation, to customers, visitors, key partners, contractors, local authorities adult care services, health care and other professionals.

The majority customers are aged 55 and above or have the need for sheltered accommodation and  therefore may require support to maintain a dignified level of independence. This includes a mobile independent living advisor service that offers support to LHP Sheltered Housing Schemes and a 44 bed Extra Care scheme. While no customers will be receiving care from Lincolnshire Housing Partnership directly, it may be provided by third parties and you will be a point of contact for these providers.

We're looking for someone to lead the development of LHP’s Integrated Telecare and monitoring service, delivering services to LHP customers, corporate contract customers and private customers, providing a responsive and value for money service inline with TSA national quality framework standard. This will also give you a great opportunity to upsell these services to the wider communities within Boston and Grimsby.

You'll have oversight of LHP’s integrated warden call systems in our schemes and provide support and guidance to colleagues in procuring and installation of new systems to ensure compliance and future proofing with the upcoming national digital switch over. 

Our customer voice is integral to co-designing services across the organisation and you will have the experience of working with customers to improve and develop services with a strong community values approach.

We're looking for manager who has a minimum of 5 years management experience or that can  demonstrate transferable skills, who can support, coach, motivate and manage teams in line with LHP’s vison, values, and business objectives, ensuring a “Customer first” culture at all times.

You will need to manage your team in line with LHP’s performance management framework, including performance, behaviours, and absence.

As a manager you will ensure that performance meets the standards and KPI’s agreed for quality and efficiency. Provide a point of escalation for complex enquiries that are dealt with by the Integrated Living and Support Service.

Ideally you will have a qualification in Health & Social Care or Housing with experience in leading and developing a Telecare and monitoring service. You will need to be positive about change and be experienced in delivering change management programmes.

Please download full job description and experience required from document below.

To apply for this exciting vacancy, please provide an up to date CV and a covering letter outlining personal skills and values to deliver the role of the Integrated Living and Support Services Manager.

What is Lincolnshire Housing partnership like to work for?

We’re a local housing association with our roots firmly fixed in our Grimsby and Boston communities, many of our colleagues were born in the same areas that we serve. This gives our teams an additional sense of purpose to improve the lives of our customers.

There is a strong sense of togetherness across the organisation, our culture encourages accountability, cross-departmental collaboration and we welcome the opportunity to improve through feedback.

At LHP, we’re committed to creating great homes and strong communities. Our vision for Equality, Diversity and Inclusion is to be an open, inclusive organisation that recognises and respects all our communities and Supports everyone to thrive.

You can read our full EDI Vision at:https://www.lincolnshirehp.com/about-lhp/corporate/edi-vision/

What additional benefits will I get from working for Lincolnshire Housing Partnership?

• An employee wellbeing package worth up to £1200 annually through our benefits partner Westfield Health
• Discounted Shopping Vouchers through Westfield Health
• Opportunities to learn new skills and knowledge through our fantastic corporate training programme
• A superb employer salary sacrifice pension scheme with up to 12% paid by LHP
• 24 holiday days a year pro rata (plus bank holidays) which will increase by 1 day per year for the first five years of service
• The ability to earn additional holiday days through full attendance
• Mental Health First Aiders across the business, let’s be there for each other!
• Career Development & Encouragement

What opportunities will I have for progression?

We are committed to investing in the development of our employees, and we are proud to say that in 2023,  31% of our vacancies were filled by internal colleagues.  There are many opportunities that we will provide you with to enhance your skills and assist in your career progression so that we are able to retain our best talent. Watch here to see what one of our colleagues have said about progression here at LHP: Careers at LHP | Mark Jeffries #socialhousing #careersweek - YouTube

The natural career progression route that would be applicable to your role is Corporate Head of Customers

Offers of Employment is subject to a DBS Check and Satisfactory References.

We have an ambition to be a Net Zero organisation by 2050. Our vision for a sustainable future underpins everything we do. Our net zero roadmap will guide our business decisions over the coming years and will ensure we are decreasing our impact on the environment in line with science-based targets. We are looking for someone who shares this passion and can support us with achieving this vision.