Interim Head of Repairs

​Elevate Projects are working on partnership with our client, a London based provider of affordable housing and registered social landlord, to appoint an experienced Interim Head of Repairs to lead the busy repairs service through a time of structural change within the organisation :

• Support the review of a new repairs organisational structure and operating model.

• Provide effective leadership to the Repairs Service with a headcount of c. 30 staff. To ensure that the procurement, quality and performance of contractors is at the highest standard for our residents.

• Meaningfully engage with residents to improve services, reduce costs and develop neighbourhoods where people enjoy and want to live.

• Create a culture of performance and budget management where there is a direct link between costs, excellent services and right first-time repairs.

• Drive down the costs and increase satisfaction in the services provided.

• Lead on the streamlining of business processes and systems across the repairs service, including digital to drive efficiencies in service delivery to residents.