Internal Account Manager

I am recruiting an experienced Account Manager to join a successful family owned and managed business based on the Wirral.
This is an exciting time to join the business as they go through a period of growth, transformation and rebranding. You will be responsible for managing key Account's across the business, ensuring a first-class experience and focussing on contract renewals.

You will also be revisiting old accounts and dealing with new business enquiries.

Key Responsibilities and Accountabilities

• Be an excellent representative for the business.
• Ensure your client's receive effective and speedy communication throughout.
• Establish supportive and caring relationships with customers.
• Oversee a smooth process for service contract renewals for your house accounts.
• Develop bespoke and innovative ways of retaining clients.
• Work collaboratively with other members of your team to enhance customer experience and ensure the best returns for the business.
• Provide advice, up-sell, and cross-sell.
• Use LinkedIn efficiently to connect with prospective clients and to help build our profile.
• Engage old clients, and endeavour to bring them back to us.
• Deal with new business enquiries and help to onboard new clients.
• Help to deliver new business campaigns.

The ideal candidate will have worked within a similar role previously and have lots of enthusiasm and drive. You will need to have a passion for customer service and service delivery, as well as being a real team player.
Key Requirements

• Excellent communication and IT skills
• Well organised
• Strong sales skills
• Good team player
• LinkedIn experience

Benefits

• 25 days increasing to 30 with service
• Pension scheme
• Pay awards with career progression plans
• Hours: 8.00am-4.30pm (3.15pm on a Friday)
• Social, family run, supportive culture

Internal Account Manager
£28,000 - £30,000
Wirral
JM/00250