Internal Account Manager

Elevate your career as an Internal Account Manager with our Leafletdrop team in Marlow and unlock incredible earning potential!

As a dedicated supporter in our Account Management team, you'll be the key player in subline account management for client campaigns.

Your mission: champion the retention and growth of key advertisers, ensuring their experience is not just met but elevated for continuous growth. Your expertise will be the driving force in optimising profitable business flow, making us a trusted partner in the marketplace.

This Internal Account Manager position comes with an impressive 20% commission structure.

Your keen eye for identifying commercial opportunities and seamlessly adding value will set the tone for client interactions, turning every moment into an opportunity to enhance relationships and contribute to their success.

Join us, infuse your account management expertise into daily tasks, and play a vital role in shaping successful campaigns, boosting customer retention, and driving business growth.

Don't miss this opportunity to make a real impact and take your career to new heights!

Role Overview

Client Management

• Develop a deep understanding of client accounts, nurturing relationships for repeat business
• Analyse booking trends to optimise outreach and enhance engagement
• Proactively communicate with clients using marketing strategies to maintain volume and continuous engagement
• Provide commercial thought leadership and additional targeting advice
• Ensure clear and accurate schedules/rankings are supplied to customers
• Generate engaging post-distribution reports and marketing insights
• Send timely delivery instructions and key booking information to clients
• Conduct virtual or face-to-face meetings, ensuring comprehensive follow-up actions and detailed notes
• Initiate communication with a non-named pool of clients to foster repeat bookings
• Chase outstanding debts and ensure a smooth payment processes
• Handle customer complaints professionally and empathetically, ensuring the right solutions are provided
• Proactively and reactively make inbound and outbound calls to prospects or clients
• Drive additional revenue through upselling to customers
• Be a passionate advocate for Doordrops and Leafletdrop, engaging with customers to ensure repeat business

Internal Relationships

• Cultivate strong interpersonal bonds within the Leafletdrop team, promoting a collaborative and cohesive environment
• Ensure effective relationships across divisions, applying skills and knowledge to customer accounts
• Provide support to the Account Managers and sales team during peak periods
• Direct the e-commerce Sales and Admin Executive for timely and accurate administrative tasks
• Create positive connections with business partners and suppliers, building trust and cooperative interactions
• Share ideas for system improvements to streamline processes internally and for customers
• Attend weekly internal meetings, actively communicating ideas and seeing through agreed actions in a timely manner

We welcome applications for this Internal Account Manager role from candidates with any of the following skills: Internal Account Manager, account management, new business, customer retention, stakeholder management, customer service, SLAs, contract management, negotiation, sales, administration, and reporting.

Benefits

• Enhanced annual leave with long service
• Access to our prestigious benefits and rewards portal
• Pension scheme
• Health cash plan
• Life cover
• Critical illness cover
• Career development opportunities
• Access to a well-established Employee Assistance Programme provider

Additional Information

Monday to Friday, hybrid working opportunities are available. All initial training is to be conducted onsite.

• Occasional business travel
• Flexibility to work extra hours at short notice
• A full driving licence would be required as the candidate will need to be able to travel to customer meetings

Essential Skills

• Highly self-motivated with exemplary organisational skills. Ability to keep on top of own workload and assist others in the team
• Collaborative team player. Skilled at engaging colleagues at all levels with professionalism, friendliness, and helpfulness
• Attention to detail, able to work with a high degree of accuracy in document preparation
• Proactively works to drive and achieve goals
• Excellent customer service skills
• Commercial thinking to optimise margins
• Strong IT skills - Microsoft Office, intermediate level Excel, and proficient in producing professional documents and presentations using PowerPoint
• Excellent communication skills, both verbal and written.Confident and dynamic phone skills, unafraid to engage in phone conversations

Desirable Skills

• Advanced level Excel
• Experience working on an e-commerce platform
• Experience working in the postal industry
• Professional qualification
• Experience working with CRM systems

Apply for this Internal Account Manager role today and see where your success takes you.

About Company

Whistl is a delivery management company providing efficient, high-quality, and competitively priced services across business mail, parcels, fulfilment and doordrop media in the UK and internationally. Distributing more than 4 billion items annually, we are market leaders in Downstream Access Mail (DSA) services, handling over 50% of bulk business mail in the UK.

Whistl is a Disability Confident employer committed to equal opportunities for all in all our employment policies and practices.

Due to the nature of our business, this role may be subject to a basic DBS check.