Internal Sales Coordinator

Internal Sales Coordinator

Cardiff

Remote working

£28-£30k

Annual performance commission

Our client are a leading company who specialise in improvement services throughout the UK and is seeking a driven Sales Coordinator who would need to be based along the M4 corridor or South Wales.  This role offers an excellent opportunity for career growth. Their innovative approach to providing installations to homeowner solutions has propelled them to the forefront of the market.

As an Internal Sales Coordinator, you will play a pivotal role in our clients customer engagement and quotation process. You will work closely with potential and existing customers, providing them with exceptional service while assisting them in obtaining accurate and competitive quotations for our services. While prior experience is not a strict requirement, a willingness to learn and a passion for customer satisfaction are essential for success in this role.

 Responsibilities:

- Build and maintain positive relationships with potential homeowner / end user customers by providing exceptional service and being a key initial point of contact throughout the proposal process.

- Collaborate with customers to understand their specific requirements and project details to ensure accurate quotations.

- Prepare clear and comprehensive quotations that align with customer needs and company pricing strategies.

- Develop a deep understanding of our company's services, pricing, and policies to effectively educate customers and address inquiries.

- Proactively follow up with customers to answer questions, address concerns, and secure their commitment to proceed with our services.

- Maintain accurate and up-to-date customer records, quotations, and interactions in our CRM system.

- Work closely with the sales and marketing teams to identify opportunities for cross-selling and upselling.

 - Stay updated on industry trends and market conditions to provide valuable insights for improving our customer engagement and quotation processes.

 Qualifications:

- Prior experience in a customer-facing role or a similar position

- Excellent telephone manner is essential

- Strong communication and interpersonal skills.

- Excellent problem-solving abilities and attention to detail.

- Proficiency in Microsoft Office Suite and CRM software (training will be provided).

- Self-motivated, adaptable, and eager to learn.

- Ability to work independently and as part of a team.

- Basic understanding of [industry-specific knowledge] would be desirable but not essential.

Benefits:

- A very competitive salary and commission structure is available for the right candidate, providing ample opportunities for financial growth.

- Ongoing training and development to enhance your skills and knowledge in their products and services.

- Access to a supportive and collaborative team environment, fostering personal and professional growth.

- Exposure to a diverse range of clients and projects, enriching your sales experience.

- The chance to be a part of a fast-growing company, contributing to its expansion and success.