Internal Sales Coordinator

Kingsbury Packaging, based in Limavady is part of Bunzl Plc and have grown over the past 25 years into one of the leading packaging distributors on the island of Ireland. We offer a vast range of products from bags to containers, designed specifically to meet the needs of our customers and their consumers. We supply a range of retail items, cleaning and hygiene supplies and specialised packaging for the retail and food manufacturing industry and continue to add new and innovative products whilst developing a market leading range of environmentally friendly products in conjunction with our colleagues in the wider Bunzl Group.

Kingsbury Packaging are proud to be part of Bunzl Plc, a FTSE 100 company and specialist distribution groups operating in more than 30 countries throughout the world.

Kingsbury Packaging is seeking to recruit an Internal Sales Coordinator to join their growing and dynamic team based in Limavady. The Internal Sales Coordinator will develop and maintain sales for our C customers inside the business releasing our Field Sales Reps to focus on our A and B customers in their assigned area. If you want an exciting opportunity, to grow within your career and to be part of a team that seeks to be the best, then a role with Kingsbury Packaging is for you.

The successful candidate will have a positive attitude, be a team player and be able to demonstrate commitment to providing your customers with the best service possible. Flexibility to meet the customer needs and the ability to work on your own initiative combined with motivation are key qualities for the role.

Job Types: Full-time, Permanent - 37.5 hours, Monday to Friday

Key Responsibilities

• To capture the outbound calls of Regional C customers for the business
• Grow and develop business relationships and in turn increasing profits and sales
• Supply product knowledge to customers
• Process Sales orders and deal with Customer queries
• Identify opportunities to grow business with designated existing customers
• On-boarding of customers to online ordering option
• Operate as the main point of contact for assigned customers, develop, and maintain long term relationships
• Deal with all customer issues/queries/requests for product and service information promptly, efficiently, and courteously, ensuring appropriate follow-up is completed where required
• Meet and/or exceed individual and team sales targets
• Answer incoming calls, ascertaining nature of call, action as necessary
• Maintenance of customer accounts
• Maintain effective communications and good working relationships with all internal and external teams, particularly operations, sales, stock control and credit control to ensure maximum customer service levels are achieved
• Adding customers/products and updating Skynamo system
• Work closely with external sales field rep in their assigned territory
• Responsible for data in relation to supplier price increase/decreases
• Responsible for maintaining customer contract pricing

Experience and Qualifications

• A minimum of 1 years practical experience in a fast-paced FMCG, Distribution or Manufacturing environment
• Desirable to have a background within Sales or Customer Service
• Educated to GCSE level C standard or equivalent
• Desirable to have experience of working as a user of an ERP system in a Customer Service, Inventory Purchasing, or Distribution role
• Strong working knowledge of Microsoft Office and Excel required
• Strong prioritisation and time management ability with a focus on attention to detail
• Excellent verbal and written communication skills, with the ability to establish and maintain strong working relationships with your team
• Excellent telephone manner is essential
• Previous experience in a fast-paced office with the ability to work to deadlines accurately and efficiently in a demanding environment is essential

Benefits

• Holidays - 28 days holiday (including bank holidays) with an option to buy up to 5 days extra per year
• Company sick pay scheme
• Enhanced maternity and paternity pay*
• Personal Pension Contributions
• Health Savings Plan
• Life Assurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Share save plan
• Long Service Awards

*subject to service conditions

Kingsbury Packaging is an Equal Opportunities Employer

Job Types: Full-time, Permanent

Benefits:

• Bereavement leave
• Canteen
• Company pension
• Cycle to work scheme
• Employee stock purchase plan
• Enhanced maternity leave
• Enhanced paternity leave
• Health & wellbeing programme
• On-site parking
• Paid volunteer time
• Sick pay

Schedule:

• Day shift
• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Experience:

• Administrative: 1 year (preferred)

Work Location: In person